Head Of Operations

Head of Operations

Letchworth Garden City | Full Time  | £65,000-£80,000

At Abacus Care & Support, the people we support are at the heart of everything we do. We are seeking an experienced and driven Head of Operations to lead our supported living services and help shape the future of high-quality, person-centred care.

The Role

As Head of Operations, you will lead a portfolio of services, ensuring outstanding care delivery, strong operational performance, and full regulatory compliance. You will play a pivotal role in driving quality, growth, and continuous improvement across the organisation.

Additional Information

• Full-time (40 hours per week)
• Regional role with travel across London & the Home Counties
• On-call responsibilities as part of the leadership team
• Full UK driving licence required

Key Responsibilities

• Lead Service Delivery – Ensure safe, high-quality, person-centred support that delivers meaningful outcomes across all services
• Drive Performance & Quality – Monitor KPIs, service standards, and outcomes, implementing improvement strategies where needed
• Strategic Leadership – Contribute to organisational strategy, growth planning, and service development initiatives
• Lead & Develop Teams – Inspire and support Registered Managers to build high-performing, values-driven teams through coaching, supervision, and performance management
• Financial Oversight – Manage budgets, occupancy, and financial performance, identifying efficiencies and growth opportunities
• Regulatory Compliance – Ensure full compliance with CQC standards, safeguarding responsibilities, and all relevant legislation
• Quality Assurance & Auditing – Oversee audits, inspections, and governance frameworks to maintain and improve service quality
• Risk Management – Identify, assess, and mitigate operational risks while supporting positive risk-taking for people using services
• Stakeholder Engagement – Build strong relationships with commissioners, local authorities, health partners, families, and external stakeholders
• Workforce Planning – Oversee recruitment, retention, training, and workforce capability across services
• Incident & Safeguarding Oversight – Ensure effective management, reporting, and learning from incidents and safeguarding concerns
• Growth & Development – Support business development, new service mobilisation, and commissioning opportunities
• Cross-Functional Collaboration – Work closely with HR, Finance, Quality, and Senior Leadership Team to deliver organisational objectives
• On-Call Leadership – Provide senior operational support, including participation in out-of-hours on-call rota

About You

We’re looking for a confident, strategic leader who brings:

• Significant senior management experience in adult social care
• Proven success managing multi-site services and leading Registered Managers
• Strong understanding of CQC regulations, safeguarding, and compliance
• Experience managing budgets and financial performance
• Excellent leadership, communication, and problem-solving skills
• A passion for delivering outstanding outcomes for people with complex needs

Qualifications

• NVQ Level 5 (or equivalent) in Health & Social Care / Leadership (or working towards)
• Relevant professional or management qualifications desirable

Why Join Abacus?

• Be part of a values-led organisation where people truly come first
• Opportunity to shape and grow high-quality services
• Work alongside a passionate and supportive leadership team
• Make a genuine difference in the lives of the people we support

We are committed to making our interview process inclusive and accessible.

If you require any reasonable adjustments to support you during the interview, please let us know, whether that’s adjustments to the interview format, timing, or anything else, and we’ll be happy to accommodate.

Ready to lead, inspire, and make an impact? Apply now or get in touch to learn more.