Head Of Operations

Head of Operations

Our client, established for almost 30 years and enjoying a turnover of £50m, satisfies its UK customers’ needs from a 40000 sq ft warehouse and fulfilment centre based in County Durham. Providing a range of equipment to both B2B and B2C clients across the construction and DIY sectors they now require a Head of Operations to translate the company’s strategic operational objectives into practical execution as they embark on a major investment to double the capacity of their existing warehouse facilities.

You will report into the new leadership team.

Your specific responsibilities as Head of Operations will include:

• The daily running of two 18000 sq ft warehouses and fulfilment operation
• Managing and developing a team of three warehouse managers and their supervisors
• Ensuring dispatch deadlines, stock & order accuracy targets and customer service expectations are met
• Ensuring inbound, split/rework, storage and outbound functions operate effectively
• Co-ordinating labour and operational resources to meet demand
• Monitoring warehouse productivity and operational KPIs
• Resolving bottlenecks
• Maintaining accurate stock movements and stock integrity via the Inventory Controller
• Supporting cycle counting and stock investigation
• Overseeing stock splitting, repackaging and repurposing
• Identifying operational efficiencies
• Implementing SOPs

As Head of Operations you will need:

• Proven hands-on operations/warehouse experience from a FMCG, Ecommerce, high SKU/high volume background
• Experience leading fulfilment and warehouse teams in fast paced environments
• Experience working with WMS and inventory systems
• Problem-solving skills
• Good people management
• A level head

Rewards & benefits:

• Basic salary £60-65k, based on experience
• Bonus (up to 25% of salary)
• Potential to director level
• On-site parking

Please note: High levels of interest mean that we will only contact you if your application is shortlisted and this will happen within five working days. You must be eligible to work in the UK.