Head of Relationship Management

Head of Relationship Management (Fully Remote)

Head of Relationship Management | Head of Account Management | Head of Client Services

Salary: £70,000 - £75,000 + Commission, Bonus, Pension, Annual Leave & Wellbeing Benefits

Location: Fully Remote (UK)

This is a fully remote position with no requirement to attend an office. However, for those who enjoy occasional face-to-face collaboration, the organisation has modern offices close to Bank in Central London that employees are welcome to use.

About the Organisation

Roeks Avenue Talent is delighted to be recruiting on behalf of a highly respected and well-established organisation with an outstanding reputation, a passionate and collaborative culture, and a genuine commitment to employee wellbeing.

The business has built long-standing client relationships through exceptional service, strong values and a people-first approach. Employees are empowered to make an impact, contribute ideas and work within a supportive, transparent and collaborative environment.

About the Role

We are seeking an experienced Head of Relationship Management to lead a high-performing team responsible for managing the majority of the organisation's client portfolio and revenue.

This is a pivotal leadership role overseeing a team of 9-10 Account Managers. You will drive client retention, account growth, team performance and service excellence while fostering a culture of accountability, collaboration and continuous improvement.

The successful candidate will be an experienced relationship management, account management or client services leader with a proven ability to develop people, strengthen client partnerships and deliver commercial results. This role leads a team responsible for managing the majority of the organisation's client portfolio and revenue, making it a highly visible and business-critical function.

Key Responsibilities

You will lead, inspire and develop a team of 9-10 Account Managers, creating a high-performance culture focused on collaboration, accountability and growth. You will coach and support team members to maximise client retention, portfolio growth and revenue opportunities while building trust, credibility and strong performance management practices across the team.

You will develop and implement strategies to strengthen long-term client relationships, maximise account value and identify opportunities for revenue growth within existing portfolios. Working closely with clients and internal stakeholders, you will help ensure exceptional service delivery and long-term partnership success.

A key aspect of the role will involve building strong relationships with senior leaders across the organisation. You will provide clear direction, communicate business priorities effectively and help create alignment between client objectives, team performance and wider business goals.

You will also drive accountability and continuous improvement through effective performance management, succession planning and the use of commercial and operational performance metrics.

About You

We are interested in speaking with candidates who have experience within relationship management, account management, client services, or commercial leadership environments.

You may currently be working as a Head of Relationship Management, Head of Account Management, Head of Client Services, Account Management Director, Client Services Director, Senior Relationship Manager, Customer Success Director or Commercial Relationship Manager.

To be successful, you will have proven experience leading high-performing account management, client services or relationship management teams. You will possess strong commercial awareness, excellent stakeholder management skills and a track record of developing strategic client relationships that drive growth and retention.

You will be a confident communicator who can influence at all levels, balance strategic thinking with operational delivery and create an environment where people are empowered to perform at their best.

Personal Qualities

You will be a resilient and confident decision-maker with high personal standards and a collaborative approach. You will be an authentic and transparent communicator who is comfortable holding others accountable while providing support, coaching and development.

You will thrive in a values-driven environment, enjoy working closely with colleagues and stakeholders, and be passionate about delivering exceptional client experiences while developing high-performing teams.

Why Join?

Fully remote working. Optional access to modern offices near Bank in Central London for those who enjoy occasional face-to-face collaboration. £70,000 - £75,000 salary plus commission and bonus opportunities, pension scheme, annual leave and wellbeing benefits.

This is an opportunity to lead an established and high-performing team within a successful organisation that genuinely values its people. You will work closely with senior leaders, support the development of key client relationships and help drive strong commercial and service outcomes within a supportive, collaborative and values-driven environment.

Interview Process

Three-stage interview process including competency-based interviews and a presentation.

If you are an experienced relationship management, account management or client services leader looking for a fully remote opportunity with a people-focused organisation, we would love to hear from you.

Apply today to be considered.