Head of Service Operations - Facilities

Head of Service Operations

Dartford, Kent - With travel to smaller offices across England

£65,000 - £75,000 + Bonus + Healthcare + Pension

Permanent | Full Time

The Opportunity

300 North are recruiting for a Head of Service Operations on behalf of a rapidly growing technical services organisation operating across Hard FM, M&E and specialist engineering services.

The business is pursuing an ambitious growth strategy.

As Head of Service Operations, you will take ownership of a multi-site service operation, leading the people, processes, systems and performance that underpin service delivery across the wider group.

The Role

Reporting into the Chief Support Officer and forming part of the wider Senior Leadership Team, you will lead a team of Account Team Leads and Service Coordinators across multiple locations.

You will be responsible for:

• Leading and developing a high-performing Service Operations function.
• Standardising processes and operating procedures across multiple businesses.
• Driving service excellence through KPI management and performance reporting.
• Partnering with technology and AI teams to introduce automation and operational efficiencies.
• Supporting the integration of newly acquired businesses into the group operating model.
• Improving customer and engineer experience across all service interactions.
• Building scalable processes capable of supporting significant future growth.
• Driving continuous improvement, accountability and operational consistency.

About You

We are keen to speak with individuals who can demonstrate:

• Experience leading a service desk, helpdesk, field service coordination or service operations function.
• Proven success delivering operational transformation and process improvement.
• Strong leadership experience across multi-site teams.
• Experience with CAFM, FSM or service management platforms such as SimPro, Job logic, BigChange or similar.
• A data-driven approach to performance management and operational excellence.
• Excellent stakeholder management and communication skills.
• The ability to lead change and drive adoption of new systems, processes and technologies.

Desirable Background

• Facilities Management
• Building Services
• M&E Contracting
• Technical Services
• Compliance-led service environments

Package & Benefits

• Total packageof £65,000 - £75,000
• Performance bonus of 10%-20% of basic salary
• 25 days + 8 days bank hoilidays
• Private healthcare cover
• NatWest Cushon pension scheme
• Senior Leadership Team membership with genuine influence across the wider business
• Opportunity to play a key role in a high-growth organisation undergoing significant transformation

Apply

If you are an experienced Service Operations leader looking for an opportunity to build, transform and scale a national service function within a growing technical services organisation, we'd love to hear from you.

Joe Firth

300 North Recruitment

(url removed)

300 North Recruitment is acting as an employment agency in relation to this vacancy.