Head of Soft FM

Head of Soft Services

Senior Leadership Role – Large Multi‑Site Operation

Salary: Competitive + Benefits

Location: South Central Region

Are you an experienced Soft FM leader who thrives in a fast‑paced, people‑centred environment? This is an opportunity to take ownership of a large, complex operation delivering essential services across a multi‑site estate. You’ll shape service performance, drive cultural excellence, and lead a substantial workforce delivering frontline support services.

The Role

As Head of Soft Services, you’ll provide strategic and operational leadership across a broad service portfolio, including:

• Cleaning & Domestic Services
• Catering
• Security

You’ll lead a management team and a workforce of several hundred colleagues, ensuring safe, consistent and high‑quality service delivery. With a significant budget under your control, you’ll be accountable for performance standards, resource planning, continuous improvement and customer satisfaction.

Key Responsibilities

• Lead, motivate and develop operational teams to deliver high‑performing, customer‑focused Soft FM services
• Ensure all services operate efficiently, safely and in line with contractual, statutory and industry standards
• Oversee workforce planning, training, recruitment and people processes, fostering a positive, inclusive culture
• Implement and monitor KPIs, SLAs and audit regimes to support high service quality and improvement initiatives
• Drive service optimisation through effective use of systems, data insights, reporting and trend analysis
• Manage relationships with internal stakeholders, subcontractors and senior leadership
• Provide accurate financial oversight, including budget management, forecasting, billing and additional works
• Ensure compliance across H&S, quality, risk, and environmental requirements
• Support change programmes, innovation and modernisation of Soft FM delivery models

About You

You’ll bring:

• Significant managerial experience within Soft FM across large or complex environments
• A proven ability to lead multi‑disciplinary teams and embed a positive performance culture
• Strong organisational, communication and stakeholder engagement skills
• Knowledge of service quality frameworks and compliance requirements
• Experience working with KPIs, audit processes and CAFM or similar systems
• IOSH Managing Safely (essential); NEBOSH or advanced FM qualifications desirable
• Experience working in regulated or high‑profile operational settings

What’s in It for You

• Senior leadership role with meaningful impact
• Opportunity to shape the direction and culture of a major Soft FM operation
• Supportive leadership and scope to drive innovation and improvement
• Competitive remuneration package and long‑term career progression prospects