Help Desk Coordinator

Help Desk Coordinator

Basingstoke

£28,000

This is not a IT Role, this if for scheduling FM staff 

General

• Receiving inbound calls and emails and making frequent outbound calls and emails.
• Scheduling engineers to attend call outs and regularly updating them with their required jobs
• Generation and closure of scheduled work orders
• Overseeing job completion in respect of in-house engineering and sub- contractor services
• Updating in-house systems and informing external clients regularly of updates
• Managing the helpdesk inbox efficiently daily
• Constant liaison with engineers, subcontractors and clients via phone/email
• PPM asset management planning via our databases
• Respond quickly and effectively to client queries
• Raising jobs and purchase orders daily
• Always providing excellent customer service
• Completing various admin tasks as requested.

Requirements

• Worked in a familiar field
• Experienced in scheduling, coordinating, arranging role.
• Experienced working with CRM Systems (desirable)
• Great communicational skills