Help Desk Support Analyst

Help Desk Support Analyst

Warrington (Monday–Friday, 8:00am–4:30pm)
£18 per hour 
3-Month Contract (Potential Extension/Permanent Opportunity)

Overview

We’re recruiting for a Help Desk Support Analyst to join a busy on-site team in Warrington. This is an excellent opportunity for someone early in their IT career looking to gain hands-on experience in a supportive environment, with full training provided.

Key Responsibilities

• Provide first-line technical support to users (hardware/software issues)
• Respond to queries via phone, in person, or remote support
• Troubleshoot and resolve basic IT issues efficiently
• Install software and assist with remote hardware diagnostics
• Log and track incidents, resolutions, and system activity
• Escalate more complex issues where necessary

What We’re Looking For

Essential:

• Strong communication skills and confidence on the phone
• Basic IT knowledge (hardware, software, operating systems)
• Good problem-solving ability and attention to detail
• Ability to work independently and manage workload

Desirable:

• Previous help desk or customer support experience (1–2 years ideal)
• Facilities Management (FM) background is advantageous
• IT-related qualification or training

What’s on Offer

• Full training and development support
• Opportunity to gain valuable IT support experience
• Potential for contract extension or permanent role
• On-site parking + shuttle access from nearby station