Helpdesk Administrator

Helpdesk Administrator 

Glasgow

Hybrid Working Available

FMSS Recruitment are delighted to be partnering with a long-established, business in the search for a Helpdesk Administrator to join their busy operations team based on the South Side of Glasgow.

This is an excellent opportunity to join a stable and growing organisation with a fantastic reputation for employee retention and customer service. The successful candidate will play a key role in coordinating maintenance activities, engineers, subcontractors, and client requirements across a diverse portfolio of works.

If you're an organised and proactive individual who thrives in a fast-paced environment, we'd love to hear from you.

The Role

As Helpdesk Administrator, you will be responsible for ensuring planned and reactive maintenance works are scheduled and delivered efficiently, acting as a central point of contact between clients, engineers, subcontractors, and the wider business.

Key Responsibilities

• Planning and scheduling Planned Preventative Maintenance (PPM) works.
• Coordinating reactive maintenance call-outs and emergency works.
• Raising, allocating, and updating jobs on the company management system.
• Managing engineer diaries and ensuring resources are utilised effectively.
• Liaising with engineers to monitor progress and completion of works.
• Coordinating subcontractors and ensuring service delivery requirements are met.
• Updating clients on job progress, attendance, and completion.
• Processing service reports and maintaining accurate records.
• Assisting with compliance scheduling and maintenance planning.
• Managing customer enquiries and ensuring a high level of service is maintained.
• Supporting the wider operations team with administrative and coordination tasks.

About You

• Previous experience in a Service Desk, Helpdesk, Scheduling, Planning, Coordination, or Maintenance Administration role.
• Experience within Facilities Management, Building Services, Engineering, Construction, or Maintenance sectors would be advantageous.
• Excellent organisational and time management skills.
• Strong communication skills with the ability to build relationships at all levels.
• Comfortable managing multiple tasks and priorities simultaneously.
• Proficient with Microsoft Office and job management systems.
• A proactive and customer-focused approach.

What's on Offer?

• 32 Days Holiday (Including Bank Holidays, Pro Rata)
• Company Pension Scheme
• Hybrid Working – 1 Day Per Week from Home
• Private Medical Care
• Critical Illness Cover
• Death in Service Scheme

Why Apply?

This is a fantastic opportunity to join a respected and growing business where employees are genuinely valued. You'll be joining a supportive team environment with excellent benefits, flexible working, and the opportunity to build a long-term career within a stable organisation.

Interested? Apply now or contact FMSS Recruitment for a confidential discussion.