Helpdesk Advisor - Evening Shift

Helpdesk Administrator
Oxford | Monday-Friday, 5pm-10pm

We're recruiting a customer-focused Helpdesk Administrator to join a busy support team within a fast-paced operational environment.

This role involves handling incoming requests, logging and tracking jobs through internal systems, and ensuring queries are resolved efficiently while delivering excellent customer service.

Key responsibilities:
- Managing incoming calls and emails from customers and internal teams
- Logging requests accurately onto internal systems
- Monitoring and updating job progress through to completion
- Coordinating with operational teams to ensure timely responses
- Supporting emergency and priority requests when required
- Maintaining accurate records and handling confidential information appropriately

About you:
- Previous administration, helpdesk, or customer service experience
- Strong communication and organisational skills
- Excellent attention to detail
- Able to prioritise workloads in a busy environment
- Team player with a proactive approach

A great opportunity for someone looking for a part-time evening role within a supportive and fast-paced team environment.