Helpdesk Coordinator

Helpdesk Coordinator
📍 Winsford
🕘 Full time: Monday–Friday, 9:00am–5:00pm

Pay rate: £13.85

We are a growing facilities maintenance company seeking a reliable and organised Helpdesk Coordinator to join our team. This is a key role at the heart of our daily operations, ideal for someone who is confident, customer-focused, and thrives in a fast-paced environment.

The Role

As a Helpdesk Coordinator, you will be responsible for managing incoming requests, coordinating maintenance activities, and ensuring excellent service delivery to our clients.

Key Responsibilities

• Handling incoming calls and emails from clients, subcontractors, and engineers
• Logging and managing maintenance jobs accurately via the helpdesk system
• Coordinating with engineers, subcontractors, and suppliers
• Raising, issuing, and following up on quotes
• Providing regular updates to clients and managing jobs from start to completion
• Escalating urgent or overdue issues appropriately
• Maintaining clear and accurate records
• Preparing basic reports
• Monitoring SLAs and KPIs, ensuring deadlines are met
• Triaging incoming requests and assigning correct priority levels
• Supporting invoicing processes
• Updating client portals and systems in line with contractual requirements

About You

• Previous experience in a helpdesk, facilities, maintenance, or customer service role
• Confident telephone manner with professional written communication skills
• Strong organisational skills and attention to detail
• Ability to prioritise workload and manage multiple tasks effectively
• Comfortable using IT systems (Outlook, Excel, job management systems, etc.)
• Calm under pressure with a professional approach to challenging situations

What We Offer

• A stable, long-term position within a growing company
• Supportive and collaborative team environment
• Ongoing training and development opportunities