Hire Controller

Hire Controller – Plant Hire

Rackheath, Norfolk (NR13)
£37,000 – £40,000 per annum
Permanent | Full Time

Anglian Recruitment are currently recruiting for an experienced Hire Controller on behalf of a well-established and growing independent plant hire business based in Rackheath, Norfolk.

This is an excellent opportunity to join a friendly, close-knit company with a fantastic reputation for customer service and quality equipment across the region. The business has a genuine family feel and offers long-term stability alongside opportunities to grow within the company.

The Role

The Hire Desk plays a key role within the business and is responsible for supporting customers with their hire requirements while coordinating internally to ensure a smooth and efficient service.

This is a busy and varied position suited to someone who enjoys working in a fast-paced environment and takes pride in delivering excellent customer service.

Duties will include:

• Taking hire enquiries and processing orders
• Managing on hires and off hires
• Advising customers on suitable equipment
• Scheduling transport and coordinating deliveries/collections
• Liaising with drivers, suppliers, and internal departments
• Inputting quotes and hire information onto the CRM system
• Supporting fleet utilisation and identifying revenue opportunities
• Maintaining excellent customer service standards at all times

The Ideal Candidate

The successful candidate will:

• Have previous experience within a hire desk, customer service, or coordination role
• Be highly organised with strong attention to detail
• Be confident communicating over the phone, via email, and face to face
• Work well under pressure within a busy office environment
• Have good IT skills including Word and Excel
• Ideally have experience within plant hire, construction, or a related sector (although this is not essential)
• Have a positive and proactive attitude with a willingness to learn

What’s On Offer

• £37,000 – £40,000 salary depending on experience
• Permanent, full-time position
• Immediate start available
• Monday to Friday: 08:00 – 17:30
• Alternate Saturdays: 08:00 – 12:00
• 20 days holiday plus Bank Holidays
• Company pension
• Uniform provided
• Supportive and friendly working environment

If you are looking for a long-term opportunity with a successful and growing business, please apply today or contact Anglian Recruitment for further information.