Hire Desk Assistant

Hire Desk Assistant

Location: Alton, Hampshire (GU34)

⏰ Hours: Monday to Friday, 7:30am – 5:00pm (Office Based)

Salary: £33,000 – £36,000 per annum

Interviewing: Immediately, please apply directly

About Conquip Engineering Group

Conquip Engineering Group is a UK-based manufacturer at the forefront of innovation in heavy-duty and construction equipment sectors. We design, manufacture and supply engineered solutions to some of the largest construction and infrastructure projects across the UK and internationally.

The Opportunity

We are delighted to offer a fantastic opportunity within the heart of our Hire team at our Alton headquarters. This role is ideal for someone with strong attention to detail, a customer-first mindset and a drive to make a real impact on day-to-day operations. You will play a key role in ensuring our hire fleet is managed efficiently, supporting customers throughout their hire journey and helping deliver a seamless, on-time service across the business. We are looking for someone with strong life experience, confidence, and the ability to take ownership of customer outcomes within a fast paced operational environment. 

Key Responsibilities

• Manage and respond to all hire desk enquiries promptly and professionally
• Support customers throughout the full hire journey, providing excellent service
• Coordinate orders to ensure delivery is on time and in full
• Liaise effectively with Transport, Yard and Operations teams to maintain smooth workflows
• Schedule large deliveries and manage site bookings efficiently
• Process off-hire requests and coordinate returns accurately
• Handle goods-in processes following depot inspections
• Monitor and follow up on free-of-charge (FOC) hires
• Provide accurate updates on stock availability and lead times
• Resolve queries across customers, warehouse, yard and transport teams promptly
• Identify and suggest opportunities to enhance the customer experience

What Success Looks Like

• Orders processed accurately and efficiently
• High levels of customer satisfaction (NPS)
• Consistent on-time, in-full delivery performance
• Proactive problem solving and clear communication
• Professional representation of Conquip at all times

Person Specification

• Strong organisational and planning skills
• Excellent communication skills, both written and verbal
• Ability to work effectively under pressure in a fast-paced environment
• High attention to detail and accuracy
• A proactive, problem-solving approach
• A positive attitude and strong work ethic
• A collaborative team player who embraces Conquip’s core values

How to Apply

To be considered for this role, please apply directly via this advert or contact our Head of Recruitment for further information.

We look forward to hearing from you.

Team Conquip!