Hire Desk Controller

Hire Desk Controller / Logistics Planner

📍 Hamilton, Scotland
🕒 Monday – Friday | 8:00am – 5:00pm
💰 Competitive Salary + Benefits

A well-established and growing equipment rental business is looking to recruit an organised and customer-focused Hire Desk Controller / Logistics Planner to join its busy depot operation in Hamilton.

This is a pivotal role within the business, responsible for coordinating equipment hires, planning transport movements and ensuring customers receive a first-class service from enquiry through to off-hire.

The Role

Working from the depot, you will act as the central point of contact for customers, drivers and operational teams, ensuring equipment is delivered and collected efficiently while maximising fleet utilisation.

Key responsibilities include:

• Managing incoming hire enquiries and processing bookings
• Scheduling deliveries and collections across the region
• Planning driver routes and coordinating transport logistics
• Liaising with customers regarding availability, delivery times and off-hires
• Producing hire documentation, contracts and associated paperwork
• Monitoring equipment availability and fleet utilisation
• Working closely with depot, workshop and transport teams
• Resolving customer queries in a professional and timely manner
• Maintaining accurate records on internal systems
• Supporting the wider depot operation to ensure exceptional customer service

The Candidate

We are interested in speaking with candidates who have experience in:

• Equipment rental, plant hire, tool hire, powered access, welfare, accommodation or a similar industry
• Hire desk, service coordination, transport planning or logistics administration roles
• Managing multiple tasks within a fast-paced environment
• Delivering excellent customer service
• Strong communication and organisational skills
• Good IT literacy and experience using scheduling or hire management systems

What's on Offer

• Competitive salary
• Stable Monday to Friday working hours
• Established and supportive team environment
• Long-term career prospects within a growing business
• Opportunity to play a key role in a successful depot operation

If you're a proactive and organised individual who enjoys coordinating people, equipment and logistics, we'd love to hear from you.