Homeless Triage Officer
Ackerman Pierce Ltd
Working within the framework of the Housing Act 1996 and Homelessness Reduction Act 2017, you will play a key role in identifying housing needs, managing demand, and ensuring residents receive the right support at the earliest opportunity.
Key Responsibilities
- Act as the first point of contact for homelessness enquiries via phone, face-to-face, and digital channels
- Conduct initial triage assessments to determine eligibility, priority need, and risk of homelessness
- Provide high-quality housing advice, including prevention options and available support services
- Identify safeguarding concerns and escalate cases appropriately
- Refer and signpost customers to relevant internal teams and external agencies
- Support early prevention work, including landlord negotiation and tenancy sustainment advice
- Maintain accurate case records and ensure compliance with statutory duties and internal procedures
- Work collaboratively with housing officers, support services, and partner agencies
- Experience working in housing, homelessness, or a related frontline advisory role
- Knowledge of homelessness legislation, particularly the Housing Act 1996 and Homelessness Reduction Act 2017
- Strong communication and interpersonal skills, with the ability to engage sensitively with vulnerable individuals
- Ability to assess risk, prioritise cases, and make sound decisions under pressure
- Experience of safeguarding and working with vulnerable households
- Good IT skills and ability to maintain accurate records
- A proactive, solution-focused approach with strong organisational skills
Apply Now →
Application opens at the source listing. Free for jobseekers.