Homelessness Support Officer

Homeless Support Officer - Needed ASAP £15-£16 per hour * 37 hours per week * Full‑time * Enhanced DBS required Rolling 6‑week rota * Lone working involved
Your new companyYou'll be joining a dedicated Housing Association providing safe, stable accommodation and personalised support to individuals experiencing homelessness.
The service operates across a single scheme made up of HMO units and self‑contained flats, offering both on‑site and off‑site support.
You'll be part of a tight, resilient team of five (usually six) who work collaboratively to manage risk, respond to crisis situations and help residents move towards independence.
Your new roleAs a Homeless Support Officer, you'll deliver day‑to‑day housing support, crisis management and safeguarding‑led interventions for residents with a range of complex needs.Your responsibilities will include:

• Lone working across the scheme and the community
• Managing crisis situations and escalating risks appropriately
• Supporting residents with tenancy sustainment, budgeting, wellbeing and life skills
• Completing welfare checks, safety checks and accurate case notes
• Working with partner agencies to secure positive outcomes
• Maintaining professional boundaries and promoting independence

Rota pattern (6‑week rolling):

• Weeks 1-5:
  • 8am-4pm
  • 2pm-10pm
• Week 6 (1 in 6 weekends):
  • Mon-Fri: 10am-5:30pm (Thursday = rest day)
  • Sat & Sun: 9am-7pm

What you'll need to succeed

• Experience supporting vulnerable adults, ideally within homelessness, supported housing or community‑based services
• Confidence with lone working, crisis response and risk management
• Strong communication skills and the ability to build trust with residents
• A resilient, calm and solution‑focused approach
• Ability to work as part of a rota‑based team
• Enhanced DBS

What you'll get in return

• £15-£16 per hour (PAYE or Umbrella)
• A stable 37‑hour week on a predictable rota
• Support from an experienced, friendly team

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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