Housing & Compliance Officer
BRC
Salary: £26,320 per annum (£31,155.54 per annum with 1x sleep in per week)
Hours: 37.5hrs per week Mon-Fri 9-5 (Optional sleep-in shift per week)
Contract: Temp to Perm
Location: Bristol
About the Role:
We are looking for a proactive, organised, and compassionate Housing & Compliance Officer to join our team. You will play a key role in ensuring our properties are safe, compliant, well-managed, and provide a positive living environment for residents.
Working closely with housing, maintenance, and care teams, you will deliver a high-quality housing management service, supporting tenants to sustain their tenancies while ensuring compliance with housing standards, health and safety requirements, and organisational policies.
Key Responsibilities:
- Manage and maintain a portfolio of properties, ensuring homes are safe, suitable, and compliant with relevant legislation and health & safety standards.
- Carry out regular property inspections, including weekly checks, health and safety checks, and compliance monitoring.
- Support effective move-in and move-out processes, including sign-ups, occupancy agreements, property checks, and tenancy closures.
- Deliver a customer-focused housing management service, building positive relationships with residents and promoting engagement.
- Work alongside the Care Team to support tenancy sustainment, identifying barriers and ensuring appropriate support is in place.
- Manage tenancy-related issues including safeguarding concerns, anti-social behaviour, tenancy breaches, and resident queries.
- Monitor and manage rent and service charge accounts, taking appropriate action to reduce arrears and support residents to maintain payments.
- Develop and agree payment plans, undertake early intervention, and support enforcement processes where required.
- Assist residents with housing options, including mutual exchanges, private rented accommodation, and local authority housing pathways.
- Investigate and respond to reports of nuisance and anti-social behaviour, taking appropriate action to prevent escalation.
- Liaise with maintenance teams and contractors to ensure repairs, hazards, cleaning, and environmental issues are resolved promptly.
- Support the implementation and review of housing policies and procedures, including allocations, transfers, arrears, and ASB processes.
- Maintain accurate records, reports, and documentation in line with GDPR and organisational requirements.
About You:
- You will be a resilient and compassionate housing professional with the ability to manage competing priorities in a busy environment. You will have excellent communication skills and be confident working with vulnerable residents, partner agencies, and internal teams.
- Organised, detail-focused, and able to manage your own workload effectively.
- Confident dealing with challenging situations while maintaining professionalism and empathy.
- Proactive, solution-focused, and committed to improving residents’ outcomes.
- Able to build positive relationships with residents and support them to achieve independence.
- Previous experience within housing management, tenancy sustainment, supported housing, or a similar role.
- Understanding of tenancy agreements, landlord responsibilities, and housing legislation.
- Experience managing rent arrears, tenancy issues, ASB, and safeguarding concerns.
- Knowledge of welfare benefits, including Housing Benefit and related support.
- Experience working with vulnerable adults and multi-agency partners.
- Strong administrative skills with excellent attention to detail.
- Good IT skills and experience maintaining accurate records.
- Full UK driving licence.
- Experience working within supported housing or accommodation-based services.
- Knowledge of property compliance, inspections, and health & safety procedures.
- Experience working alongside social care, support teams, or statutory services.
For more info, please contact Nathan Jackson on (phone number removed) or apply now.
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