Housing Officer

Ackerman Pierce Ltd

We are seeking a motivated and customer-focused Housing Officer to join our Housing Services team. You will play a key role in delivering high-quality tenancy management services, supporting residents, and ensuring safe, sustainable and well-managed communities.
Working across a defined patch, you will be responsible for managing tenancies, resolving complex housing issues, and working closely with residents, colleagues, contractors, and partner agencies to deliver excellent housing outcomes.
Key Responsibilities
  • Manage a patch of properties, delivering effective tenancy and neighbourhood management services.
  • Act as the main point of contact for residents, handling enquiries, complaints, and tenancy-related issues.
  • Manage tenancy matters including sign-ups, assignments, successions, mutual exchanges, and tenancy breaches.
  • Investigate and resolve cases of anti-social behaviour (ASB), working in partnership with relevant agencies where required.
  • Carry out estate inspections and identify issues relating to repairs, cleanliness, safety, and environmental improvements.
  • Work closely with contractors and internal teams to ensure timely resolution of repairs and maintenance issues.
  • Support residents to sustain their tenancies, with a focus on prevention of homelessness and early intervention.
  • Prepare reports, case notes, and legal documentation for tenancy enforcement and court action where necessary.
  • Ensure compliance with housing legislation, tenancy agreements, safeguarding policies, and organisational procedures.
  • Contribute to service improvement by identifying trends, sharing insights, and recommending changes to practice.
About You
We are looking for someone who is confident, resilient, and committed to delivering excellent customer service. You will have strong communication and problem-solving skills, with the ability to manage a varied workload in a fast-paced environment.
You will also bring:
  • Experience in housing management, tenancy management, or a similar customer-facing role
  • Knowledge of housing legislation and tenancy law (desirable)
  • Experience dealing with ASB, complaints, or complex resident issues
  • Strong organisational skills and ability to manage competing priorities
  • Ability to work independently and as part of a team
  • A commitment to equality, diversity, and delivering fair outcomes for residents
If you have the relevant skills then please apply today!
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