Housing Officer

Client

Local Authority in Barking

Job Title

Housing Officer

Pay Rate

£22.54 an hour PAYE/£29.42 an hour UMBRELLA

Hours

35 Hours a week(Mon-Fri)

Duration

Initial 6 Month Contract

Location

HYBRID WORKING- 3 Days office based/site visits in Barking

Description

The Housing Officer is the custodian of the estates and neighbourhoods which they manage and should have influence over place shaping. They will foster better relationships with tenants, ensuring that tenancy agreements are upheld by both parties and provide an important first point of contact for tenants who require support. Patch sizes will be around 650.

Specific Accountabilities of the Role

1. Responsibility for the 'key to key' processes: from initial viewings to the collection and terminations of tenancies (including garages) to maximise income from rent and service charges.

1. Work as part of a team of Housing Officers, supporting colleagues as necessary to achieve individual and shared objectives. Upholding and promoting the values of the Housing Team.

1. Oversee viewings, sign-ups of new tenancies and take ownership for properties being let within the agreed timescales.

1. Ensure tenancies are ended in a timely manner, and that prompt action is taken where it is believed a property has been abandoned.

1. Ensure new tenants are aware of their roles and responsibilities during settling in visits and during their probationary period, to provide the best start to their tenancy

1. Undertake tenancy audits, collecting and maintaining up to date information about our customers and using this as an opportunity to resolve any customer or property related issues

1. Ensuring tenants are provided with the correct support to make their tenancy a success. This may include signposting to a specialist support service and/or linking in with health or social work service to address issues such as hoarding.

1. Conducting property inspections in relation to the sale, letting and transfer of properties

1. Provide an effective tenancy management service including dealing with issues of succession, change of name, changes in circumstances and breaches of tenancy conditions in accordance with legislation and Council policy

1. Take tenancy action, where necessary, including the compilation of evidence and preparation of witness statements in a timely manner. This may also include attending Court to represent the Council

1. To represent the Council to obtain injunctions where needed to facilitate access to properties to ensure compliance with regulatory conditions

1. Providing tenants with information, advice, guidance and signposting to ensure that opportunities for income maximisation are taken

Experience:

Working knowledge of tenancy and leasehold law and their application. With an understanding of key local issues across the housing sector generally

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