Housing Options Officer

Job Title: Housing Options Officer

Location: East Midlands
SWorking Pattern: Full-time (37 hours per week) / Hybrid working available

Purpose of Role

To provide professional housing advice and support to customers at risk of homelessness, with a strong focus on prevention. The role involves using the Jigsaw case management system to assess housing needs, manage homelessness applications, and develop Personal Housing Plans in line with statutory duties under the Homelessness Reduction Act 2017.

Key Responsibilities

• Deliver high-quality housing advice to customers, ensuring compliance with housing legislation (Housing Act 1996 Parts VI & VII, Homelessness Reduction Act 2017).
• Use Jigsaw to:
  • Record and manage homelessness applications.
  • Create and monitor Personal Housing Plans.
  • Track case progress and outcomes.
• Conduct interviews and home visits to assess housing needs.
• Make lawful decisions on homelessness applications (including Section 184 decisions).
• Negotiate with landlords, agents, and other stakeholders to prevent homelessness.
• Arrange temporary or permanent accommodation where necessary.
• Liaise with internal teams and external agencies to provide holistic support.
• Maintain accurate records and produce reports as required.
• Participate in out-of-hours rota (if applicable).

Essential Skills & Experience

• Proven experience in a Housing Options or homelessness prevention role.
• Strong knowledge of housing legislation and welfare reforms.
• Ability to manage a complex caseload and work under pressure.
• Skilled in negotiation and conflict resolution.
• Competent in using Jigsaw or similar housing case management systems.
• Excellent communication and customer service skills.
• Ability to work with vulnerable clients in challenging situations.