Housing Options Team Leader
Service Care Solutions
Solihull / Birmingham
£28.21 LTD Per Hour
12 Week Temporary Contract
Service Care Solutions are currently recruiting for an experienced Housing Options Team Leader to join a busy Homelessness Service on a temporary basis for an initial 12 week contract.
This is a key frontline leadership role covering the front-facing homelessness service, managing operational delivery whilst supporting officers and advisers with complex casework.
The role is full-time and will require attendance in the office up to 3 days per week based in Chelmsley Wood, Birmingham.
The Role
• Lead and support a frontline Housing Options and Homelessness team
• Provide operational oversight across homelessness prevention and relief services
• Support officers and advisers with complex homelessness casework and decision making
• Ensure statutory duties are delivered in line with legislation and best practice
• Monitor performance, case quality and service standards across the team
• Conduct supervision, coaching and support staff development
• Work collaboratively with internal departments and external agencies to prevent and relieve homelessness
• Contribute towards service improvement and effective service delivery
Requirements
• Significant experience within Housing Options and Homelessness services
• Previous experience supervising or managing frontline housing staff
• Fully conversant with the Homelessness Reduction Act 2017, Housing Act and Public Sector Equality Duty (PSED)
• Experience managing complex homelessness applications, reviews and statutory duties
• Strong knowledge of homelessness prevention, relief and temporary accommodation duties
• Ability to manage competing priorities within a fast-paced operational environment
• Excellent communication, leadership and decision-making skills
The post will involve office attendance in Chelmsley Wood up to 3 days per week alongside borough-wide service responsibilities.
For more information or to apply, please contact George Westhead on (phone number removed) or (url removed)
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