Housing Services Officer

Belmont Recruitment are currently seeking an experienced Housing Services Officer to join our client on a temporary basis. This is a full time assignment working Monday to Friday.

Overview:

The successful candidate will play a key role in supporting housing and neighbourhood service delivery within a defined area, helping to maintain safe and well managed communities for residents. The role will involve taking responsibility for tenancy and estate related issues, dealing with day to day enquiries from residents, and working collaboratively with internal teams and external partners to support effective local service delivery and improve outcomes for the community.

Main Duties:

• Manage a designated patch of housing stock and act as a key contact for residents
• Deliver tenancy and estate management services in line with policies and procedures
• Respond to resident enquiries and provide effective housing related advice and support
• Support residents to maintain their tenancy and promote safe, sustainable communities
• Carry out estate inspections and identify environmental or tenancy related issues
• Work collaboratively with internal teams and external agencies to resolve neighbourhood concerns
• Promote community engagement and encourage residents to access local services and initiatives
• Maintain accurate records and ensure all casework is updated appropriately
• Support safeguarding and ensure residents are signposted to appropriate services where required

Essential Criteria:

• Previous experience within a Housing Officer, Housing Services or Tenancy Management role
• Enhanced DBS clearance
• Experience managing tenancy and estate related matters
• Knowledge of housing legislation and tenancy management practices
• Ability to work effectively with residents and partner agencies
• Strong communication and customer service skills
• Experience handling challenging situations and resolving complaints
• Ability to manage a varied caseload and work independently

If your skills match the above criteria, please apply with your up-to-date CV.