Income Manager

Ackerman Pierce Ltd

Are you an experienced Housing Income professional looking for your next leadership challenge? Do you thrive on driving performance, reducing arrears, and leading high-performing teams? Want to play a key role in transforming and shaping the future of housing income services? If so, we'd love to hear from you.

We're looking for an experienced Housing Income Manager to join a forward-thinking housing organisation during an exciting period of transformation. This is a fantastic opportunity to lead a dedicated income team, influence service improvements, and make a real impact on residents and communities.

As Housing Income Manager, you'll lead a team of 5–10 Income Officers responsible for managing a portfolio of up to 20,000 customer accounts and arrears exceeding £8 million.
You'll take ownership of performance, drive innovative approaches to income recovery, and work collaboratively across departments to ensure cases progress efficiently from early intervention through to resolution.

Key Responsibilities:
  • Lead, motivate and develop a high-performing income recovery team
  • Manage tenancy arrears from prevention and early intervention through to legal enforcement
  • Oversee high-value and complex arrears cases, ensuring timely resolutions
  • Use data and performance insights to improve outcomes and drive service delivery
  • Build strong relationships with internal teams and external partners
  • Contribute to service transformation, continuous improvement and new ways of working
About YouTo be successful, you'll have:
  • Proven experience managing housing income and arrears recovery services
  • Strong leadership skills with experience developing and motivating teams
  • Sound knowledge of Housing Law, Welfare Reform and legal recovery processes
  • Excellent analytical and problem-solving abilities
  • Strong communication and stakeholder management skills
  • The confidence to lead through challenges and deliver results in a fast-paced environment
What's on Offer?
  • Opportunity to join during an exciting period of transformation
  • A highly visible leadership role with genuine influence
  • The chance to shape future income services and improve resident outcomes
  • Collaborative and supportive working environment
  • Competitive salary and benefits package
If you're passionate about delivering excellent income services and driving performance, apply today.
Apply Now →

Application opens at the source listing. Free for jobseekers.

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