Income Officer

Niyaa People Ltd

We are working with a large and well-established social housing provider who are looking to recruit a Part-Time Income Officer on a permanent basis. This is a great opportunity for someone with experience in rent arrears recovery and tenancy sustainment who is looking for a flexible working pattern within a supportive housing environment.

The Role:
You will play a key role in maximising rental income, supporting tenants to sustain their tenancies, and reducing arrears across a diverse housing portfolio. The role combines office-based hybrid working with regular patch visits to tenants’ homes.

Key responsibilities of an Income Officer include:
  • Managing a caseload of rent accounts and reducing arrears through early intervention and proactive support
  • Carrying out home visits and patch-based work to engage with tenants and prevent escalation of debt
  • Negotiating repayment plans and providing budgeting and welfare advice
  • Taking appropriate legal action where necessary, including preparing cases for court
  • Working closely with Housing Officers, Support Services and external agencies
  • Ensuring accurate case recording and compliance with organisational policies and procedures
  • Supporting tenancy sustainment and identifying vulnerability at an early stage
We are looking for someone who:
  • Has experience working in rent arrears, income recovery or housing management
  • Understands housing legislation and welfare benefits (including Universal Credit)
  • Is confident conducting home visits and managing difficult conversations
  • Can work independently and manage a varied caseload
  • Holds a full UK driving licence and has access to a vehicle (essential)
  • Has strong communication and negotiation skills
What's on Offer:
  • Permanent part-time role – 22.5 hours per week
  • Salary: up to £23,108 pro rata
  • Hybrid working model with a mix of office, home working and patch visits
  • Mileage paid for business travel
  • 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
  • Opportunities for training and development
  • Chance to buy or sell holiday as part of our flexible benefits package
  • 3 additional wellbeing days and 2 paid volunteering days
  • Generous matched pension scheme up to 12% and Life cover at 4x salary
  • Enhanced maternity/paternity/adoption pay 
  • Options for private medical insurance, dental insurance and critical illness cover
  • Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
If this Income Officer role is of interest, please apply or contact (url removed)
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