Income Officer

Key Responsibilities

• Manage rent accounts and monitor arrears across a designated patch
• Proactively contact residents to prevent and reduce arrears
• Negotiate realistic repayment plans based on individual circumstances
• Provide advice and signpost to support services (e.g. welfare benefits, debt advice)
• Take appropriate recovery action, including legal proceedings where necessary
• Maintain accurate records and ensure compliance with policies and regulatory standards
• Work collaboratively with housing, support, and finance teams

About You

• Experience in income management, rent arrears recovery, or a similar role
• Strong understanding of welfare benefits and the social housing sector
• Excellent communication and negotiation skills
• Ability to manage a caseload and prioritise effectively
• Confident using housing management systems and Microsoft Office
• A customer-focused mindset with the ability to handle sensitive situations professionally

If you’re interested, please send your most up-to-date CV or call (phone number removed).

If this role isn’t for you but you know of someone who may be interested, please forward this advert onto them.