Information, Advice and Guidance Advisor

Role:            Information, Advice and Guidance Advisor

Location:      Sandwell (Head Office)

Contract:      Permanent

Salary:         £24,784.50 - £25,492.36 (dependent on experience)

Hours:          Monday - Friday 9am-5pm (37.5 hours)

A specialist support organisation is seeking an Information, Advice and Guidance Advisor to join their fast-paced frontline support service supporting victims and survivors of abuse across the Black Country.

The successful candidate will provide trauma-informed first contact support, risk assessment, safety advice, and information to individuals accessing domestic abuse services, helping clients make informed decisions and access ongoing specialist support.

Key Responsibilities

• Provide first contact support, advice, and guidance to victims/survivors of abuse
• Complete initial risk assessments and identify safeguarding concerns
• Manage referrals from individuals and partner agencies
• Deliver trauma-informed Tier 1 support and safety planning
• Liaise with internal teams and external professionals
• Maintain accurate case records and administration
• Support clients to engage with longer-term specialist services
• Work to response targets and client outcome measures

Requirements

• Experience supporting vulnerable adults and/or children
• Knowledge of domestic abuse, safeguarding, and trauma-informed practice
• Understanding of motivational interviewing techniques
• Strong communication, administration, and IT skills
• Ability to work in a fast-paced environment and manage competing demands
• Enhanced DBS check required

Please note: Due to the nature of the role, this post is open to female applicants only under Schedule 9, Part 1 of the Equality Act 2010.

Supporting Futures Consulting acts as both an employer and an agency.

If this sounds like it could be of interest to you, please call Ellie on (phone number removed) or email your CV to (url removed)