Insight, Data, Reporting & Improvement Manager

Insight, Data, Reporting & Improvement Manager

Location: London, EC3M 4BY
Hours of work: 36
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking an Insight, Data, Reporting & Improvement Manager to provide essential structure, coordination and accuracy across a complex, multi-country account.

This role plays a central part in ensuring effective governance, data integrity, systems management and reporting across the account. It underpins informed decision-making by ensuring information is reliable, accessible and consistently applied, while supporting operational delivery and workplace strategy.

Working as part of the Insight, Data, Reporting & Improvement function, the role supports programme governance, account development and internal alignment. It also contributes to the creation of high-quality workplace strategy documents, reports and presentations for senior stakeholders, helping to maintain strong client delivery and internal coordination across multiple countries.

Key Responsibilities

• Ensure governance, administration and data accuracy at country level, aligned with internal policies and procedures.
• Manage and maintain business data, reporting and insights to support operational delivery and decision-making.
• Oversee the structure, maintenance and effective use of SharePoint and other key systems across the account.
• Maintain operational and site-level data, ensuring accuracy, accessibility and consistency across multiple countries.
• Produce workplace strategy documents, reports and high-quality presentations to support client and account needs.
• Manage contract documentation and support administration requirements across the account.
• Coordinate account-wide communication activities, including monthly updates and newsletters.
• Liaise with internal communications, marketing, business intelligence and data teams to ensure aligned messaging and outputs.

Person Specification

• Highly organised, proactive and detail-oriented, with strong ownership of accuracy and governance.
• Proven experience in data management, reporting, systems administration or a similar function.
• Confident in producing polished documents, reports and presentations for senior stakeholders.
• Strong communication skills, with the ability to coordinate across multiple teams and countries.
• Able to manage multiple tasks, stakeholders and deadlines in a fast-paced, multi-country environment.
• Skilled in digital tools, including SharePoint, CAFM systems and collaboration platforms.
• Experience working within structured governance frameworks and corporate policies.
• Familiarity with Power BI or similar reporting tools is desirable.