Interim General Manager

Are you an experienced Hospitality General Manager, House Manager or Operations Manager looking for an interim leadership role near Scarborough? Would you like to take ownership of the day-to-day running of a unique hospitality venue where guest experience, team leadership and high operational standards really matter?

We are working with a well-established hotel, events and residential venue based in Scarborough, who are looking for an Interim General Manager to lead the operation through a key period for the organisation.

This Interim General Manager role is available on a fixed-term basis to provide strong operational leadership and continuity through to 30 September 2026.

What the Interim General Manager job involves

As Interim General Manager, you will be responsible for the smooth day-to-day management of the premises, leading the team and maintaining a strong focus on service standards, guest satisfaction, compliance and continuous improvement. This is a varied hospitality management role where you will work closely with department managers across catering, dining, housekeeping, maintenance, grounds and reception.

Key duties will include:

• Providing visible, hands-on leadership across all departments and supporting a positive service culture.
• Supporting departmental managers with daily operations, staffing levels and rota planning.
• Maintaining oversight of the buildings, grounds, guest areas and general standards across the site.
• Overseeing health and safety, environmental health requirements and relevant operational compliance.
• Monitoring guest service standards and identifying practical ways to improve value, efficiency and the overall guest experience.
• Taking ownership of guest feedback and complaints, resolving issues professionally and using feedback to improve service delivery.
• Ensuring HR policies and procedures are followed, including recruitment, appraisals, grievance and disciplinary processes where required.

Skills required

We are looking for a confident hospitality leader who enjoys being close to the operation and is comfortable balancing people management, guest service, compliance and commercial awareness. You may already be working as a General Manager, Hotel Manager, House Manager, Operations Manager, Venue Manager or Hospitality Manager.

• Proven experience managing people, developing teams and building strong working relationships.
• A customer-focused approach with a genuine passion for guest satisfaction and service excellence.
• Strong communication skills and the confidence to work with staff, guests, suppliers and senior stakeholders.
• Excellent organisation skills with the ability to prioritise, multi-task and remain calm under pressure.
• Good IT skills and the ability to use systems accurately and confidently.
• Experience overseeing health and safety, ideally within hospitality, leisure, events, accommodation or a similar customer-facing environment.
• A practical, proactive and hands-on approach, with the flexibility to support the operation where needed.
• A responsible, honest and reliable style, with an approachable manner and high professional standards.

Other information

• fixed-term contract to 30 September 2026.
• Full time working 37.5 hours a week, ocassional weekends
• Car Parking available

This vacancy is being advertised through KD Recruitment Limited who are operating as an Employment Agency.

Due to the volume of applications we receive if you have not heard from us within 2 weeks, please assume you have not been short listed for this particular role.

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