Internal Sales Executive - Progression into External Sales

NEW VACANCY! (PK9281)

INTERNAL SALES EXECUTIVE - PROGRESSION INTO EXTERNAL SALES

NORTH WEST (Please contact me for further location details)

SALARY UP TO £29.5K (Depending on Experience) + 10% Bonus Subject to Set KPIs

Our client is a specialist in the manufacture of high quality conventional corrugated packaging for FMCG markets, particularly blue chip clients in Beverage, Food and Confectionery.

They are currently looking for an Internal Sales candidate to join their team. You will be responsible for delivering the highest level of customer satisfaction through efficient management of customer expectations, aligned with company business objectives.

Our client is looking for a candidate who has the desire to progress into an External Sales Role in the future.

Key Responsibilities:

• Proactively adopt an end-to-end approach to customer needs and identify value-added solutions as a result of it
• Prepare quotations and estimates for current and prospective customers in coordination with Sales Representatives and Commercial/Pricing teams
• Submit pricing proposals for internal approval (margin management) before sending these offers back to customers and Sales Representatives
• Track and evaluate quotation effectiveness and recommend adjustments where required
• Manage order intake, ensuring compliance with company terms such as pricing, quantities, lead times etc.
• Follow and track the agreed delivery deadlines, prioritise orders and resolve delays or shortages
• Define order forecasts for assigned customers
• Take responsibility for the correct tracking and successful implementation of stock agreements and VMI procedures
• Handle returns of merchandise and associated credit notes
• Manage assigned customer accounts to maximise sales volume and profitability
• Respond to customer queries in a timely and professional manner
• Attend internal and customer meetings as required (including meetings with Sales and Management)
• Promote the use of online/web ordering systems by customers
• Track customer projects in collaboration with Technical teams
• Secure actions needed to be launched for recovering late payments from customers
• Maintain accurate and up-to-date customer information in company systems (e.g. SAP and other CRM tools)
• Attend ad hoc customer meetings in coordination with management
• Conduct proactive outbound calls to assigned accounts
• Support purchasing activity for goods where required
• Drive margin improvement across assigned accounts

Responsibilities:

• Commercial awareness and strong commercial understanding
• Ability to effectively manage the "tail" of smaller, lower-value customers
• Experience or capability in onboarding new customers smoothly and efficiently
• Ability to manage outsourced supply chain partners and processes
• Strong desire and ambition to progress into an external sales role in the future
• Previous industry experience within packaging or a related manufacturing/distribution environment would be advantageous
• Strong communication and organisational skills