International Customer Service Advisor

International Customer Service Advisor

French, German or Spanich speaking

Location: Doncaster

Salary: £30,000-£35,000

Monday to Friday

On behalf of our client, a business with a strong international presence, we are seeking to recruit a French, German or Spanish speaking International Customer Service Advisor.

The role

As a key member of the team as an International Customer Service Executive you will be responsible for:

• Supporting the International Sales Team by responding to enquiries in a timely and effective manner
• Provide high standard of customer service.
• Process customer orders accurately to agreed service level.
• Plan, prioritise and check sales orders and ensure the details are accurately transferred into our order management system.
• Interpret instructions from various Sales Exec colleagues and identify any issues arising.
• Communicate, liaise, and negotiate (internally and externally) to ensure customer orders are delivered accurately
• Liaise with the Logistics team to update customers on their order progress
• Update company records accurately

You

The key skills and qualities of an International Customer Service Executive are:

• Fluent in any/all of German, French or Spanish - multilingual would be a distinct advantage
• Excellent computer literacy (Microsoft platforms).
• Strong data entry experience.
• Excellent organisational skills.
• Comfortable in a busy environment.
• Strong communication skills (written and spoken English) and good telephone manners are crucial.

Benefits

• Monday to Friday
• Pension scheme
• Private Health Care
• Bike2Work Scheme
• Training provided
• Uniform provided

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.