IT Apprenticeship Coach

An established national training provider is seeking an ICT Apprenticeship Coach to support learners through their apprenticeship journey, helping them develop the knowledge, skills and behaviours required to achieve successful outcomes.

This is a predominantly remote role, offering flexibility and the opportunity to work with learners across a range of technology-focused apprenticeship programmes. You will work closely with apprentices and employers, providing coaching, guidance, assessment and support throughout the programme lifecycle.

The Role

Key responsibilities include:

• Delivering one-to-one coaching and support to apprentices.

• Supporting learners through apprenticeship standards and assessment requirements.

• Working with employers to create development plans and monitor learner progress.

• Assessing and reviewing evidence against apprenticeship standards.

• Providing constructive feedback to support learner achievement.

• Preparing learners for End Point Assessment.

• Conducting progress reviews and maintaining accurate learner records.

• Embedding Maths, English, Safeguarding, Prevent and British Values within delivery.

• Identifying and overcoming barriers to learning.

• Maintaining high levels of learner engagement, retention and achievement.

• Working collaboratively with quality, operations and employer engagement teams.

Technical Areas Covered

Learners will be developing skills in areas such as:

• Technical support and customer service

• Troubleshooting and fault diagnosis

• IT systems and infrastructure

• Cyber security and compliance

• Hardware and software support

• Stakeholder communication

• Testing methodologies

• Documentation and escalation processes

• Continuous professional development

About You

We're looking for someone who is:

• Passionate about learning and development

• An excellent communicator and coach

• Organised and able to manage multiple learners effectively

• Positive, adaptable and solutions-focused

• Experienced in supporting learner progression and achievement

• Comfortable working independently in a remote environment

Essential Requirements

Teaching & Assessment

Either:

• PGCE, Cert Ed, QTS or equivalent teaching qualification

Or:

• Level 3 Teaching Qualification

• Assessor Qualification

Technical Competence

Either: Degree-level qualification and relevant industry experience

Or Higher-level qualification than the programmes being delivered Or Relevant technical certifications and industry experience

Desirable

Information, Advice and Guidance (IAG) qualification or willingness to work towards one.

Package

Salary £38,000 - £45,000

Flexible remote working model

National training provider with established learner base

Ongoing professional development opportunities

This role is subject to satisfactory pre-employment checks, including enhanced DBS clearance.