IT Field Service Engineer
Verus Recruitment
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Location: Leeds (LS10) with travel across Yorkshire
Salary: £25,000 to £30,000 p.a
Contract: Full-time, permanent
Hours: Monday to Friday
Not all IT support roles are desk-based.
If most of your day is spent working through tickets or remote fixes, this will feel like a step away from that. In this role, you are out on site, dealing with issues in person and seeing them through properly rather than passing them on.
Travel is part of the role, but it is planned and manageable rather than constant long-distance travel.
You will be working mainly on-site across Yorkshire, supporting a range of environments including education and commercial settings. Some days will be reactive support, others more planned installs and maintenance. It gives you a mix of problem-solving, hands-on work and direct interaction with users.
The expectation is straightforward. Keep systems running, fix issues properly, and provide a reliable level of support. You are there to fix issues properly, not just apply short-term fixes and move on.
What the role looks like day to day:
You will travel to client sites, resolve IT issues on site, install equipment and support users directly. You will often be the main point of contact on site, taking ownership of issues and seeing them through to resolution. You will manage your own time and workload, moving between sites as required.
What you will be doing:
- Providing on-site technical support.
- Diagnosing and resolving hardware, software and network issues.
- Installing and configuring hardware and software.
- Supporting and maintaining IT systems.
- Carrying out system updates, backups and security patching.
- Managing Active Directory and Group Policy tasks.
- Maintaining accurate records of support work.
- Supporting a range of equipment including desktops, laptops, printers and other on-site technology.
- A full driving licence and access to your own vehicle is essential.
- You must be able to pass an enhanced DBS check due to the environments you will be working in.
- Experience in an IT support or technical support role.
- At least 2 years’ experience in a 1st or 2nd line support position.
- Strong knowledge of Windows, Microsoft systems and Office 365 or Google environments.
- Understanding of networking fundamentals including TCP/IP, DNS, DHCP, switches and routers.
- Experience with Active Directory and Group Policy.
- Confident troubleshooting hardware and software issues.
- Comfortable working with ticketing systems and logging support activity.
- Clear communication skills when dealing with both technical and non-technical users.
- Able to manage your own workload and work independently.
- Experience with printers and basic Apple device support is useful.
- This role suits someone who is practical, self-motivated and prefers a hands-on IT position with variety rather than being based in one place.
- A starting salary of £25,000 to £30,000 depending on experience.
- Company pension.
- Ongoing training and support for certifications.
- Opportunity to develop your technical skills across a range of environments.
- Varied, field-based role.
- Long-term opportunity within a growing IT provider.
Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and are an Equal Opportunities Employer.
Keywords: IT Field Service Engineer, Field IT Engineer, IT Support Engineer, Desktop Support, Active Directory, Networking, Hardware Support, Windows Support, Leeds, Yorkshire, DBS
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