IT Helpdesk Analyst - Trading

IT Desktop Support Analyst - Trading & Financial Markets

📍London (5 days Onsite)

Contract till the end of the year plus extension

£300 a day Inside IR35

Randstad Digital have partnered up with a leading global financial institution to find an exceptional IT Support Analyst to join their high-performing London tech team. This is a fast-paced, high-touch role where you will be directly responsible for supporting the core infrastructure that powers daily trading operations. Sitting physically on the trade floor, you will provide rapid-response technical assistance to front-office teams, market analysts, and senior business executives.

This position offers a perfect balance between modern cloud desktop administration and hands-on hardware engineering in a prestigious, reward-driven environment.

Key Responsibilities:

• Provide fast, friendly IT support face-to-face on the trading floor and for remote workers.
• Build, set up, and fix laptops, desktops, and specialized trader equipment.
• Handle account setups, software licenses, and access permissions for staff joining or leaving the company.
• Manage user accounts and security groups using modern Microsoft cloud tools.
• Fix internet, network, and secure connection (VPN) problems.
• Keep track of IT issues and work with other tech teams to solve bigger problem

Essential Skills

• Trading Floor Experience: Background in a fast-paced investment bank or trading environment.
• VIP Savvy: Able to stay calm and communicate clearly under pressure with demanding floor traders and executives.
• Solid administration skills across Microsoft 365, Active Directory, and Windows 11.
• Hands-on experience deploying and patching devices using Intune or SCCM.
• Familiarity with supporting users in Citrix environments.
• Experience troubleshooting trading tools like Bloomberg, Reuters, or ION.
• Simple PowerShell skills to automate daily tasks.
• A good understanding of ITIL workflows and ticketing systems.

📍London (5 days Onsite) | Contract till the end of the year plus extension | £300 a day Inside IR35

This is an outstanding opportunity for a motivated IT professional looking to cement their career in financial technology. Our client provides a dynamic environment, access to cutting-edge enterprise tools, and a comprehensive benefits package designed to support your long-term professional growth.

If the above seems of interest to then please apply directly to the AD or send your CV to (url removed)

Randstad Technologies is acting as an Employment Business in relation to this vacancy.