IT Infrastructure Support

Description

The Role

We’re looking for a proactive and experienced IT professional to join our dynamic IT team. This is a fantastic opportunity to play a key role in supporting and shaping a modern, forward-thinking organisation.

Reporting to the Head of IT, you’ll be instrumental in maintaining and enhancing our network and server infrastructure, ensuring our systems run smoothly and efficiently. You’ll work across a wide range of technologies, gaining exposure to both day-to-day support and exciting project work.

This role is ideal for someone who enjoys a fast-paced environment, thrives on solving problems, and takes pride in delivering excellent service. You’ll collaborate with colleagues across the business, making a real impact while continuously developing your own skills.

** SITE BASED: PO21 3PX

NO AGENCIES PLEASE

What You’ll Be Doing:

• Supporting and maintaining core IT infrastructure, including servers, networks, firewalls, and backup systems

• Acting as a key point of contact for IT support, helping users resolve issues quickly and effectively

• Monitoring systems proactively to prevent issues before they arise

• Contributing to the design and implementation of network solutions (LAN, WAN, and wireless)

• Supporting and delivering IT projects alongside day-to-day operations

• Managing and maintaining Active Directory and other core Microsoft services

• Identifying and driving improvements to systems, processes, and technologies

• Creating and maintaining clear, high-quality documentation and user guides

• Providing user training and guidance to improve overall IT adoption

• Taking part in an on-call rota to support critical incidents (approx. 1 week in 7)

Requirements

What We’re Looking For:

• 3–5 years’ experience in a network or infrastructure support role

• Strong hands-on experience with servers, networking, and security technologies

• A proactive, solutions-focused mindset with a passion for continuous improvement

• Excellent communication skills, with the ability to explain technical concepts clearly

• A strong customer-focused approach and commitment to delivering high-quality service

• Ability to manage priorities and work effectively in a fast-paced environment

Technical Experience:

You’ll have solid experience in several of the following:

• Virtualisation technologies (ideally VMware)

• Microsoft Windows Server 2016 & above

• Active Directory and Group Policy

• Microsoft Exchange

• Cisco switching and VLANs

• Firewall technologies (preferably FortiGate)

• Network monitoring and printing solutions

• Structured cabling (including Cat5 termination)

Nice to Have (but not essential):

• Knowledge of ITIL practices

• Microsoft or Cisco certifications

• Experience with HP server hardware

• Microsoft Skype for Business or SharePoint

• Cisco wireless technologies

• Exposure to ERP or telephony systems

Benefits

Why Work for Barfoots?

• Investors In People Silver Award status.

• Company pension scheme

• 24/7 Online GP access

• Life Assurance

• Employee Assistance Program

• Benefits Platform

• Development opportunities

• Discounted leisure membership

• Discounted vegetable box scheme

• Cycle to work scheme

• Free onsite parking

• Approved training centre for Highfield qualifications

• Committed to Sustainability