IT Manager

Company Background
Liv. provides premium technology, AV, and IT services to high-end homeowners and small businesses across London, the Southeast, and internationally. We are positioning ourselves as the leading supplier of total technology solutions. We’re looking for an ambitious IT Manager who wants to shape the future of our IT division through growth, innovation, and technical excellence.

Role Overview
As the IT Manager, you will lead the IT division with a focus on exponential MSP growth and technical leadership. Reporting directly to the Directors, you will oversee our support infrastructure while driving the strategic expansion of our managed services. You are expected to bring "out-of-the-box" thinking to how we scale our offerings and secure our clients' environments.

Key Responsibilities

• Strategic Growth: Drive the exponential growth of our Managed Service Provider (MSP) division through innovative service offerings and scalable processes.
• Technical Governance: Develop, implement, and maintain robust IT security, governance, and policy frameworks—both for Liv. internal operations and for our external client base.
• Leadership & Mentoring: Manage and develop the IT team, fostering a culture of high performance and continuous learning.
• Technical Oversight: Act as the ultimate technical authority for hardware, software, and networking solutions across all environments (Home, Business, Marine).
• Operational Excellence: Document and optimise internal business IT processes, ensuring technical governance is at the heart of every project.
• Budgeting: Manage the IT budget, reporting directly to Directors on expenditure and growth ROI.

Tasks & Duties

• Daily oversight of the ticketing system and high-level (Tier 2/3) support escalation.
• Procurement of hardware and software based on client specifications and business standards.
• Evaluating emerging technologies to keep Liv. at the cutting edge.
• Managing vendor relationships and contract negotiations.
• Opportunities for face-to-face customer support and installations.

Skills & Experience

• Minimum 5 years of IT service delivery/management experience.
• Proven track record in growing MSP environments.
• Expertise in Azure, SharePoint, Office 365, Ubiquiti, and Cisco Meraki.
• A "growth mindset" with the ability to think beyond traditional IT support.
• Relevant certifications (Microsoft, Google, or specialised networking) are highly preferred.

Nice to have

• Full driving license.
• Must be within 30 to 45 minutes of London Zone 1 and 2 by public transport and/or car.
• Ability to explain technical issues clearly to clients who are non-technical.