IT Service Desk Engineer

IT Service Desk Engineer – Swindon - £30,000 to £38,000 – shifts & leadership opportunity

Deputy Shift Leader, your move into leadership and more time off!

We’re partnering with a dynamic IT operation in Swindon that’s searching for an ambitious IT Service Desk Engineer who’s hungry for progression within a 24/7/365 shift environment. If you love taking ownership, supporting others, and want a clear route into leadership, this role puts you right in the spotlight.  Plus the 4 on 4 off shift gives you increased time for your other interests!  This is also offered with hybrid working, 1 day per week. 

As the Deputy Shift Leader, you’ll be the go‑to person for escalations, team support, and keeping the service desk running smoothly.

What You’ll Be Doing

• Delivering confident 1st/2nd line support across a busy, enterprise‑level environment
• Owning incidents from start to finish and driving quick, effective resolutions
• Supporting and guiding junior engineers, helping raise the bar across the team
• Playing a key role in improving processes, service quality, and team performance

What You Bring

• Strong experience supporting Windows OS and Microsoft 365
• Familiarity with enterprise collaboration tools like Teams and SharePoint
• Confident with Active Directory, user admin, and group policies
• Networking fundamentals (DNS, DHCP, TCP/IP)
• Hands‑on experience with ServiceNow, Jira Service Management, or similar ITSM platforms

Why You’ll Love This Role

• A real chance to step into leadership — not just talk about it
• A supportive team that wants you to grow and succeed
• Hybrid working
• A varied, high‑energy environment where no two days feel the same
• Training, development, and exposure to enterprise‑level tech

If you’re a motivated Service Desk Engineer who thrives on responsibility and wants to accelerate your move into leadership, this could be for you.

Please contact pete @ jiyupeople. co. uk

IT Service Desk Engineer – Swindon - £30,000 to £38,000