IT Service Desk Team Leader

Role: Service Desk Team Leader (Managed Networks)

Location: London (Hybrid working)

Salary: Up to £50,000 + 20% bonus

Benefits: Share plan, private healthcare, pension, 25 days leave + more

Our client, a leading organisation in network infrastructure and managed services, is hiring a Service Desk Team Leader to lead and develop a high-performing network support team. This role offers the opportunity to combine hands-on technical expertise with leadership, shaping service delivery and supporting a growing customer base.

You’ll play a key role in maintaining and evolving network infrastructure, while acting as an escalation point for complex issues and driving operational excellence across the team.

What you’ll do

• Lead, mentor, and develop a customer-focused network support team
• Act as an escalation point for complex network and service desk issues
• Troubleshoot and resolve advanced networking problems across infrastructure
• Oversee network commissioning, maintenance, upgrades, and change management
• Develop and maintain technical documentation, processes, and knowledge base

You’ll work closely with internal technical teams, customers, and third-party suppliers to ensure reliable, secure, and high-performing network services.

What we’re looking for

• Proven experience leading a technical service desk or network team
• Strong hands-on networking expertise (routing, switching, wireless)
• Solid understanding of TCP/IP, OSI model, MPLS/VPLS environments
• Experience with Juniper routers and service provider networks
• Background in troubleshooting complex issues within ISP/MSP environments

The ideal candidate will bring strong leadership, a proactive mindset, and a passion for continuous improvement, thriving in a fast-paced, customer-driven environment.

Why join?

• Up to £50,000 salary with a 20% bonus
• Hybrid working in London
• Strong benefits package including healthcare and financial incentives
• Collaborative, high-performing technical culture

Apply now to lead a talented network team and drive service excellence.