IT Support Engineer

Farnborough, Hampshire - UK Drives License is essential

Full-time | Permanent | On-call rota for 1 week (7 days out of a month - paid)

We're recruiting for an IT Support Technician to work within a Business Continuity / Disaster Recovery Centre environment. This is a hands-on, technically varied role supporting business-critical IT systems during customer rehearsals and live recovery scenarios.

You'll be responsible for ensuring the recovery centre is operational, technically ready, and capable of supporting customers during high-impact events. This role offers exposure to infrastructure, networking, Windows environments, and customer-facing incident support.

• Provide technical support to customers during recovery rehearsals and live invocations
• Support desktop, hardware, connectivity, and infrastructure-related issues
• Attend pre-test meetings and produce pre- and post-test documentation
• Troubleshoot and resolve incidents through to completion
• Support relocation and invocation activity at customer sites when required
• Assist with the implementation of services for new customers, including IT and communications installations
• Act as a failover support resource to other regional recovery centres
• Ensure full functionality of site facilities including UPS, generators, air conditioning, lighting, and connectivity
• Provide out-of-hours and on-call support as part of a 24/7 rota
• Maintain technical documentation, site guides, and user guides
• Support health & safety, site security, and compliance requirements
• Monitor and report potential security or fraudulent activity in line with company policies

• Windows desktop support (Intel/Windows environments)
• Experience using imaging tools such as Symantec Ghost
• Knowledge of Windows Server operating systems
• Understanding of networking concepts, including switches and routers
• Exposure to voice and data communications
• Strong fault-finding and diagnostic skills
• Experience supporting hardware, peripherals, and connectivity
• Ability to work in a structured, process-driven technical environment

• Professional, presentable, and customer-focused
• Confident communicating with internal teams and external customers
• Comfortable working under pressure in live incident scenarios
• Able to work independently and use initiative
• Flexible approach to working hours, including participation in an on-call rota due to it being a enviroment that operates 24?7
• Strong work ethic with a proactive mindset

• A technically hands-on role supporting business-critical IT environments
• Exposure to infrastructure, networking, and recovery technologies
• Paid on-call rota and out-of-hours support
• Clear opportunities for technical development and progression
• A fast-paced, operational environment where no two days are the same

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.