IT Support Engineer

Role: IT Support Engineer (Hybrid)

Location: Mayfair, London

Salary: £32,000 - £38,000

‍Profile

We are seeking a proactive and technically skilled IT Support Engineer to join our growing client who is well respected in the retail sector.

The ideal candidate will provide hands-on support for hardware, software, and network issues, ensuring smooth day-to-day operations across the organization.

This role is perfect for someone who thrives in a fast-paced environment and enjoys solving problems with a customer-first mindset.

Key Responsibilities

• Provide first and second-line technical support to internal users via phone, email, and in-person
• Diagnose and resolve hardware, software, and network issues across Windows, macOS, and mobile platforms
• Install, configure, and maintain desktops, laptops, printers, and other peripherals
• Manage user accounts, permissions, and access rights in Active Directory and Microsoft 365
• Monitor and maintain IT systems, ensuring uptime and performance
• Document support issues and resolutions in the ticketing system (e.g., Jira, ServiceNow)
• Assist with onboarding/offboarding processes including device setup and account provisioning
• Support remote users and troubleshoot VPN, connectivity, and collaboration tools
• Collaborate with other IT team members on infrastructure upgrades and projects
• Ensure compliance with IT policies, security protocols, and data protection regulations

Core Skills & Experience

• Proven experience in IT support or helpdesk roles (2+ years preferred)
• Strong knowledge of Windows OS, Microsoft 365, and networking concepts
• Familiarity with Active Directory, Exchange, and remote desktop tools
• Excellent troubleshooting and communication skills
• Ability to prioritize tasks and manage time effectively
• Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft MCP) are a plus

This is a great opportunity for a candidate to work for a growing organisation.

If this position is of interest, then please apply ASAP.

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.