IT Support Engineer

Job Title: IT Support Engineer

Location: Seaford, BN25 1LS

Salary: £27,000 - £32,000 per year depending on experience

Job Type: Full time, Permanent

Join a growing MSP where your skills actually make an impact

We're a small but fast-moving Managed Service Provider in East Sussex, and we're looking for an IT Support Engineer who wants more than just a ticket-logging role. If you enjoy variety, solving real-world problems, and working closely with clients, this could be the perfect next step in your career.

No two days are the same here - from remote troubleshooting to on-site visits, you'll be at the heart of keeping our clients running smoothly

What you'll be doing:

• Providing IT support via phone, remote tools, and on-site visits
• Owning and resolving helpdesk tickets in line with SLAs
• Building strong client relationships through clear, professional communication
• Setting up users across Active Directory, Microsoft 365, and Entra
• Deploying and configuring hardware (imaging & Intune)
• Supporting and configuring VoIP systems (training provided)
• Maintaining accurate documentation of systems, changes, and tickets
• Monitoring backups, updates, and system health checks
• Diagnosing, repairing, and upgrading devices in-house
• Supporting and leading IT projects when required
• Working closely with the Operations Manager and wider team

About you:

What we're looking for:

• At least 2 years' experience in an IT Support role
• Strong troubleshooting skills and a logical approach
• A genuine passion for IT and delivering great service
• Confident communicator with excellent customer skills
• A team player who can also work independently

Technical experience with:

• Windows Server (AD, GPO, DNS, DHCP)
• Microsoft 365 (Exchange, SharePoint, Teams, OneDrive)
• Azure / Entra
• Windows & Mac OS
• Virtualisation
• VoIP systems

MSP experience and relevant certifications are a bonus, not a must.

Location & travel:

• This is an office-based role in Seaford, with regular travel to client sites.
• Company vehicles are available
• You must live within a commutable distance to be considered

What you'll get:

• Annual salary increases (minimum £1,000 per year!)
• Regular pay reviews
• Pension scheme
• Death in service cover
• Your birthday off - on us
• Free drinks in the office
• Well-being support (including counselling sessions)
• Annual eye tests
• Smart casual dress + branded clothing
• Free parking
• Team events and socials

Additional requirements

Due to the nature of our clients, a clear DBS check will be required before starting.

If you're looking for a role where you can grow, be challenged, and actually make a difference - we'd love to hear from you.

Please click on the APPLY button to send your CV and Cover Letter for this role.

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