Junior Banking Systems Support Analyst

Job Title: Junior Banking Systems Support Analyst

Location: Hertfordshire Hybrid - 2-3 days per week in the office. It is expected to be office-based during the first 2 weeks.

Salary: On Application

Hours: Monday to Friday 9 am to 5 pm

Benefits:

• 15% Contributory Pension (10% Employer, 5% Employee)
• 26 days holiday plus bank holidays, and a day off for your birthday
• Discretionary Bonus Scheme & Annual salary reviews
• Paid sick leave & Digital GP 24/7
• Private Health Insurance, Critical Illness Insurance & Dental Cover
• Income Protection
• Enhanced maternity, paternity and shared parental leave
• Menopause support
• Paid Carers leave
• Charity Day
• Employee Assistance Programme
• Cycle2work Scheme
• Benefits Hub; large selection of employee discounts, rewards and perks across a number brands, restaurants, holidays and "away"

About our client and the role of Junior Banking Systems Support Analyst:

Our client is a fast-growing financial services provider who put their colleagues and customers at the heart of everything they do. They are built on strong values with a collaborative culture, with a strong focus on inclusivity, integrity and innovation.

They have an exciting opportunity for a Junior Banking Systems Support Analyst to join the IT team and become an SME in their banking systems and software. You will work on the daily operation of the core banking systems and play a key part in the future development of the system. Additionally, you will provide general IT support to the wider business.

Fors this role, we are looking for an experienced IT Support Analyst who has worked in a regulated background (ideally financial services).

Responsibilities for the role of Junior Banking Systems Support Analyst:

• Administer and support Finova DPR for lending and savings operations, including product configuration, system integrations, and software upgrades.
• Provide first and second-line IT support across business applications, hardware, and operational systems.
• Manage and update incident and defect records within Finova and internal service management systems.
• Maintain and improve process documentation, procedures, and system guides.
• Coordinate testing activities with internal stakeholders and external vendors for system enhancements, upgrades, and new implementations.
• Analyse business processes and identify opportunities for automation, efficiency improvements, and system optimisation.
• Lead the planning and delivery of major and quarterly Finova system releases and upgrades.
• Act as the primary liaison for Finova-related BAU support, projects, enhancements, and defect resolution.
• Support internal audits, compliance reviews, and regulatory requirements where required.
• Gather business requirements, facilitate workshops, and deliver user training and knowledge transfer.
• Investigate system issues, perform root cause analysis, and provide effective problem resolution.
• Serve as a key link between business teams and Finova, ensuring clear communication and stakeholder engagement.
• Build, configure, and maintain user devices, including machine deployments and rebuilds.
• Provide technical guidance and specialist support to colleagues across the organisation.
• Develop strong relationships with business stakeholders to understand operational needs and deliver effective technology solutions.

Experience and skills required for the role of Junior Banking Systems Support Analyst:

• At least 1/2 years' experience in an IT support role.
• Experience operating within a regulated industry, with financial services or banking experience considered an advantage.
• Strong working knowledge of Microsoft technologies, including Office 365, Teams, Windows 11, Azure, Intune, SharePoint, OneDrive, Active Directory, Azure Active Directory, and mobile device management (iOS and Android).
• Experience using IT service management and call logging platforms such as SolarWinds or ServiceNow.
• Proven ability to manage competing priorities and work effectively in a fast-paced environment.
• Self-motivated with the ability to work independently and take ownership of tasks.
• Strong awareness of operational and business risks, with the confidence to identify and escalate issues appropriately.
• Demonstrates professionalism, discretion, and the ability to handle confidential information sensitively.
• Quick to understand business requirements and translate them into effective system configurations and technical solutions.

For more information regarding the role of Junior Banking Systems Support Analyst please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC.

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.