Key Account Manager

About FMServ

FMServ is a leading provider of mobile technical services and facilities management solutions based in Warwickshire and serving clients across the UK. Established in 2018, we provide a 'one stop shop' for all commercial property development and reactive maintenance.

FMServ offers a nationwide commercial property maintenance service, including 24hour emergency call-outs and other small works. Due to continual year on year growth, as of 2025 we employ over 70 employees across the UK and are expanding.

Job Description: Key Account Lead - Facilities Management

Location: Honiley Office

Salary: £31,000, 20 days holiday, rising 1 day per year (after one years service) to max 25 days

Employment Type: Full-time, Permanent (40hrs/week)

Key Responsibilities:

• Single point of contact for clients within the Key Account and FMServ’s internal teams, Facilities Management or Utilities experience is essential
• Foster and develop trusting relationship with clients to ensure thorough understanding of client requirements and grow customer accounts
• Manage KA Co-ordinator’s daily workload and prioritise accordingly
• Manage workflows and update clients on job progression and SLA delivery/failure
• Resolve any issues and problems faced by the customer, and escalate any complaints to Helpdesk Manager
• Work with project team to ensure project work is scheduled in-line with client expectations and provide clients with regular updates
• Answer calls from engineers and clients
• Allocation of work to engineers
• Arrange for materials for engineers, within PO limits. Ensure material ordering requirements are clear and concise
• Ensure job status and notes are correct and updated on the system
• Closure of all completed work, checking engineer site times and sending job sheets to client through CAFM system
• Preparation of client reports on a weekly/monthly basis in a format requested by client
• Attend regular client meetings to discuss workload and any other issues (SLA failures etc)
• Assist with other Key Account during busy and holiday periods
• Identify risks / bottlenecks with delivery of account workload and bring to the attention of Helpdesk Manager / Operations Director