Legal Relay Administrator (Call Handler)

Anderson Knight is recruiting for a Legal Relay Administrator (Call Handler) to join our client’s Compliance team on a 3-month FTC, based in Glasgow.

This is an exciting opportunity to join a growing Legal Relay Team supporting the Motor Finance Consumer Redress Scheme. You’ll play a key role in handling inbound calls, managing customer complaints, and supporting the wider compliance function.

Reporting to the Legal Relay Team Leader, you will be responsible for delivering a professional and efficient service to customers, Claims Management Companies (CMCs), and third parties, ensuring all interactions are handled in line with FCA guidelines.

Hours: 35 hours per week (primarily Monday – Friday, 9am – 5pm, with some flexibility required)
Salary: £23,500

Key Responsibilities:
•    Handle inbound customer calls, providing clear, accurate, and professional information. 
•    Log and manage customer and CMC complaints in line with company procedures and FCA regulations. 
•    Manage shared team inboxes, ensuring all queries and complaints are recorded or escalated appropriately. 
•    Follow up on call-back requests and ensure timely resolution within agreed timescales. 
•    Liaise with customers, solicitors, and third parties via phone and email to gather required information. 
•    Support Legal Relay Analysts with complaint investigations and responses. 
•    Assist the wider Compliance team where required. 

Required Skills & Experience:
•    Previous call handling or customer service experience. 
•    Strong communication and interpersonal skills. 
•    Excellent attention to detail and organisational skills. 
•    Ability to manage multiple tasks and work efficiently in a fast-paced environment. 
•    Proficiency in Microsoft Office (Word and Excel). 
•    Financial services experience is beneficial but not essential. 

What’s on Offer:
•    Opportunity to gain experience within a compliance and financial services environment. 
•    Full training and ongoing support provided. 
•    Potential for development within a growing team. 

If you’re interested in this opportunity, please submit your CV in confidence.