Live Operations Director
BrightBox Group · Direct employer
Remote-friendly
Location: UK or Ireland (regular travel required)
Reports to: Chief Product & Delivery Officer
Type: Initial 6 Month contract – likely to go permanent
Outside IR35
Overview
We are looking for a Live Operations Director to build and lead a global operations function supporting large-scale, multi-country platform deployments.
You will ensure platforms operate as secure, resilient, and high-performing services, combining L1/L2/L3 support with Site Reliability Engineering (SRE) and automation-first practices. This role works closely with engineering and architecture teams to embed operational excellence into platform design from day one.
Key Responsibilities
- Build and lead a global live operations function
- Define SLAs, SLOs, and reliability metrics (uptime, MTTR, latency)
- Own incident management and continuous improvement processes
- Embed observability, automation, and operability into platforms
- Ensure compliance with security and regulatory requirements
- Act as senior operational contact for clients
- Scale operations to support international growth
Experience
- 8+ years in technology operations, with leadership experience
- Proven track record managing live production environments
- Experience with IT service management frameworks (e.g. ITIL)
- Strong background in cloud, DevOps, and platform operations
- Experience managing client-facing SLAs
Skills
- Strong knowledge of SRE principles
- Expertise in monitoring, observability, and incident management
- Ability to lead in high-pressure environments
- Excellent stakeholder and client management
- Strategic thinking with a focus on continuous improvement
- Experience building and leading high-performing teams
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