Logistics Coordinator

Logistics Coordinator (Days)

Location: Redditch
Salary: Up to £32,000 per annum (depending on experience) + 10% shift allowance
Hours: 44 hours per week
Shift Pattern: 4 on / 4 off (06:00 – 18:00), including weekends
Job Type: Permanent

Training: Monday–Friday, 08:30–17:00 (initial 6–8 week training period)

About the Role

We are currently recruiting for a Logistics Coordinator (Days) to join a fast-paced and time-critical transport operations team within a well-established logistics environment.

This is a key coordination role responsible for managing urgent transport movements across the UK and Europe, ensuring efficient delivery solutions and excellent customer service at all times.

You will work on a structured shift pattern following an initial training period, during which you will work standard weekday office hours to build knowledge of systems, processes, and operations.

This is a fully office-based role and hybrid working is not available.

Key Responsibilities

• Handle customer enquiries and orders via phone and email, inputting details into internal systems
• Book, track, and manage time-sensitive shipments
• Provide quotations for UK and European transport solutions
• Deliver high levels of customer service with regular job updates
• Source and coordinate transport suppliers for appropriate solutions
• Manage urgent and escalation-based transport requirements
• Obtain and process key documentation (PODs, purchase orders, references, etc.)
• Close job files accurately and ensure system records are fully maintained
• Review routing and supplier options to maximise cost efficiency and profitability
• Maintain communication with warehouse and operational teams
• Ensure all jobs are completed and checked prior to invoicing
• Maintain system accuracy and complete required housekeeping tasks
• Manage workload priorities to meet strict deadlines
• Escalate issues where required to ensure timely resolution
• Support KPI monitoring and reporting

About You

The successful candidate will have:

• Previous experience in logistics, freight forwarding, transport planning, or a similar role
• Strong understanding of European transport operations (essential)
• Excellent communication and customer service skills
• Strong IT skills including MS Office, email, spreadsheets, and databases
• Ability to multitask and prioritise in a fast-paced environment
• High level of accuracy and attention to detail
• Ability to remain calm and focused under pressure
• A proactive, “can-do” attitude with strong problem-solving ability
• Ability to work effectively within a team and independently

Desirable:

• CPC qualification (advantageous but not essential)

What’s on Offer

• Salary up to £32,000 (depending on experience) + 10% shift allowance
• Structured shift pattern (4 on / 4 off) for work-life balance
• Full training provided (6–8 weeks, Monday–Friday office hours)
• 25 days holiday plus bank holidays
• Option to purchase additional annual leave