LV Control Engineer

82482 - LV Control Engineer

This LV Control Engineer will report to the Customer Supply & Restoration Manager and will work within Network Operations based in our Fore Hamlet - Ipswich office. You will be a permanent employee.

You will attract a salary of £56,576 per annum and a bonus of 3%.

Close Date: 2nd July 2026

Responsible to the Customer Supply Restoration Manager for managing the safe, operation of the distribution network, whilst maintaining an overview of network security and availability. To provide a rapid response to faults, minimising customer minutes lost and providing and accurate information to customers affected by faults.

Network Control operates 24 hours a day and monitors and operates the Network throughout this period, collaborating with other companies and generators' control rooms. Pattern working in both full and part shift roles is a requirement of the role. You must be prepared to work a full-shift pattern if required as a condition of the appointment.

Dimensions:

Payroll costs: £11 million

Annual Works Costs: £36 million

Department budget: £2.4million

Staff: 26 LV Control Engineers Band F

Principal accountabilities:

Managers

Principal accountabilities:

• Ensure Public safety is maintained utilising current procedures and all available systems to prioritise and take immediate action to reduce any risk
• Ensure that safety management and network security risk management prevail throughout all responsibilities.
• Manage the LV distribution network using network information systems available for both planned and unplanned events.
• Provide technical advice to field operators and Operations Centre staff.
• Complying with IIS RIG fault reporting requirements.
• To minimise the impact of CI's and CML's for LV interruptions.
• Provide focussed fault management and direction on reducing CML impact and driving clear restoration plans for each fault.
• Manage repeat LV interruptions by utilisation of the fleet of LV reclose devices following the Repeat Interruption Procedure.
• Ensure you provide fault locations from automatic devices and register them, and raise 'Go Sniff' incidents to pin point the fault and ensure proactive repairs before the fault becomes permanent.
• Find that the network is running abnormally and provide guidance and assistance to field staff, then provide any information that may affect your repair or restoration.
• Provide guidance and assistance with Fault management, ensuring real-time scoping of confirmed customers affected and accurate customer information and estimated time of restoration.
• Comply with the Distribution Codes and all relevant Safety Rules, Instructions and Codes of Practice.
• Achieve a very high standard of customer service and meet all Regulated standards and internal measures of performance.
• Work across Network Operations to ensure that our needs of the customer and business are met.
• Manage/monitor the fault workload and escalate.
• Communicate with other members within the Network Operations team and building relationships with other teams across the Business. Assisting in the development of procedures. Challenging existing practices and striving for continuous improvement.

Nature and scope:

• The LV Control Engineer is responsible, for the duration of their shift, for the safe operation of the distribution system. You will have full responsibility for the LV network for the duration of their shift. You will provide a safe and rapid response to faults, in addition to managing planned operations. You will comply with the Grid & Distribution Codes and all relevant Safety Rules, Instructions, and Codes of Practice.
• They are responsible for the provision of the highest quality customer information that is useful to both internal and external customers through regular, accurate and easy to understand information within the fault management system.
• You carrying out you will have a full understanding of LV Network. You will demonstrate success in managing the critical activities of fault and trouble management. Additionally, they should have the ability to manage business-critical activities in a real-time environment.
• You must hold the appropriate electrical engineering qualifications or equivalent.
• Network Operations operates 24 hours a day, 365 days of the year, pattern working in part or full shift positions is a requirement of the role.

Qualifications:

• Minimum of City and Guilds 2339 in Electrical Engineering.
• Full knowledge of Ofgem Quality of Supply Regulations
• Full knowledge of Ofgem Guaranteed Standards of supply Regulations
• Full knowledge of IIS fault reporting and the rigs which relate
• Problem resolution
• Good level PC literacy, and use a variety of systems with fast and accurate keyboard skills.
• Team working - The ability to work co-operatively with others to achieve shared goals and improve the contribution of all members of the team.
• Flexible attitude to work and working hours