Mac Specialist

Mac Specialist

Permanent | Onsite, Mayfair | macOS and iOS | Apple Support 

At Peregrine, we’re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector – we are always in search of the best talent to place, now.

The Role:

We are seeking a customer-focused Mac Specialist Support Agent to join our IT support team. This role is responsible for providing support for macOS systems, Apple hardware, and associated software applications. You will troubleshoot technical issues, assist end-users, and ensure the smooth operation of Apple devices across the organisation. You will support all internal staff and may visit pop-up environments.

Responsibilities:

• Provide first- and second-line support for macOS, iOS, and Apple hardware (MacBooks, iMacs, iPads, etc.)
• Troubleshoot hardware, software, network, and system-related issues specific to Apple products
• Support the deployment, configuration, and maintenance of Apple devices using MDM tools (e.g., Jamf, Intune, Kandji)
• Install and maintain macOS updates, patches, and software packages
• Assist in integrating Apple devices into enterprise environments (e.g., directory services, email systems, network shares)
• Educate users on best practices and usage of Apple devices
• Work closely with other IT team members to resolve cross-platform compatibility issues
• Maintain detailed documentation of support tickets, resolutions, and procedures
• Provide feedback to improve tools, systems, and processes supporting the Apple environment

Skills & Experience:

• Proven experience in a technical support or helpdesk role, specialising in macOS and Apple hardware
• Deep understanding of macOS, Apple ecosystem, and iOS device management
• Strong diagnostic and problem-solving skills
• Excellent communication and customer service skills
• Ability to explain technical issues to non-technical users
• Passionate about Apple technology and user experience
• Self-motivated and proactive in solving problems
• Able to work independently and as part of a team
• Calm under pressure and capable of handling multiple tasks
• Strong attention to detail and commitment to quality service

Desirable Skills:

•  Apple Certified Support Professional (ACSP) or similar certification
• Familiarity with ITIL or similar service management frameworks
• Prior experience supporting creative or media teams (Adobe Suite, Final Cut Pro, etc.)

About Peregrine

We build workforces that deliver tech and change programmes at leading UK organisations. By combining data science from Peregrine Intelligence, our industry-accredited Peregrine Academy, and market-leading attraction and diversity initiatives, we bridge capability gaps at all levels in public and private sector organisations. We work closely with our clients to understand their challenges and deliver flexible, long-term solutions that make a real difference. When you join Peregrine, you become part of a team that’s focused on growth, both yours, our clients’, and the sectors we support. You’ll also get access to a full range of benefits alongside your salary.

How Specialist Talent Works

As a permanent employee at Peregrine, you’ll be part of our Specialist Talent team. That means you’ll work on-site or remotely with our clients, supporting them on complex, high-impact projects in Data, Digital and Business Transformation. You’ll get the variety and challenge of consultancy work, with the stability and support of a permanent role. You’re not a contractor - you’re a valued member of our team, with access to all the same benefits, learning opportunities, and community.

Our Culture

We’re curious, open, and always learning. We believe in doing great work and doing it with integrity. We support each other, share ideas freely, and celebrate progress big and small. And we care about the impact we make, whether that’s helping clients solve tough problems or creating opportunities for people from all walks of life.

Diversity and Inclusion

We’re proud to be a diverse team, with 20+ nationalities represented across Peregrine. We welcome people from all backgrounds and experiences, and we’re committed to building an inclusive workplace where everyone can thrive. Through our partnerships and internal initiatives, we’re working to improve social mobility, reduce our environmental impact, and help our clients build more inclusive teams too.

Find out more: peregrine.global or check out our LinkedIn page: peregrine-resourcing