Maintenance Team Leader

Location: London, both at the office in SW, and on-site (predominantly inner London but potentially anywhere in London or the Home Counties) A full UK driving licence is required.

Working hours: 08:00 – 16:30, Monday- Friday.

Our client specialises in the design and construction of luxury residential gardens and landscape projects within the super-prime residential market. Renowned within the industry for exceptional craftsmanship and attention to detail, they are committed to delivering faultless service standards to the most discerning clientele.

Due to continued growth within our aftercare and client care division, we are seeking an experienced and motivated Maintenance Team Leader to oversee a portfolio of predominantly Central London projects.

The Role

The Maintenance Team Leader will be responsible for the day-to-day management of a portfolio of high-end private residential gardens, ensuring each project is maintained to the company’s exacting standards.

This is a hands-on, client-facing role requiring strong horticultural knowledge, leadership skills, and excellent organisation. You will lead and support the in-house maintenance team while coordinating specialist subcontractors where required.

You will also play a key role in fostering a positive and professional working environment, maintaining excellent communication with both clients and colleagues, and ensuring the smooth and efficient operation of the maintenance division.

Key Responsibilities

• Lead and manage the in-house maintenance team (currently 4 staff), including scheduling and workload planning
• Oversee the maintenance and presentation of luxury private residential gardens to exceptional standards
• Act as the primary client contact during maintenance visits and project reviews
• Manage client correspondence, including emails, queries, and ongoing client care
• Coordinate and supervise specialist subcontractors as required
• Produce monthly client reports and maintain accurate records of garden progress and maintenance activities
• Provide technical and horticultural support to the maintenance team on site.  The maintenance team will look to you for knowledge and guidance on horticultural matters.
• Support the design team in developing garden schemes through to technical stage
• Develop additional planting works, including sourcing plants and preparing planting plans
• Ensure all projects are delivered in accordance with the company’s quality standards
• Drive company vehicles, including vans, where required

Skills & Experience The successful candidate will have:

• A minimum of 5–7 years’ experience maintaining private gardens within the luxury residential sector
• At least 3–5 years’ experience in a supervisory or team leader role
• Strong technical horticultural knowledge, supported by relevant qualifications
• A good understanding of garden pests and diseases, including practical treatment applications
• Strong organisational and time management skills
• Excellent written and verbal communication skills
• Good IT skills, including proficiency in Microsoft Office, particularly Excel
• The ability to remain calm and efficient within a fast-paced and demanding environment
• PA1 and PA6 certifications desirable
• Relevant horticultural certifications required
• A proactive and professional approach to client service
• A full UK driving licence and willingness to drive company vans