Medical Staffing Manager
Pertemps Milton Keynes
Location: Aylesbury
Salary: £30,000
Job Type: Full-Time, Permanent
Hours: Monday to Friday 9am to 5pm(30 mins lunch)
OnCall: Oncall shifts for all MSMs in rotation, Mon-Fri oncall out of hours from 5pm-9am, Fri-Mon oncall out of hours when office closes Fri to opening Mon, MSMs get 1 day back in lieu for this
About the Role
We are seeking an organised, proactive, and relationship-focused Medical Staffing Manager to join our Operations team. This is a dynamic role that combines client relationship management, workforce planning, healthcare operations, and doctor engagement to ensure the seamless delivery of medical staffing services across a portfolio of hospital clients.
Working closely with the Portfolio Executive and wider Operations team, you will play a key role in maintaining high-quality service delivery, supporting doctors throughout their employment journey, and ensuring client hospitals receive consistent and effective staffing solutions.
Key Responsibilities
Client & Hospital Management
- Act as a key point of contact for hospital management teams and medical professionals across an assigned portfolio of healthcare facilities.
- Build and maintain strong relationships with client hospitals, ensuring exceptional service delivery and client satisfaction.
- Manage and maintain staffing schedules and workforce planning records, ensuring all information is accurate and up to date.
- Conduct regular on-site visits to client hospitals to understand operational requirements, review service delivery, and strengthen stakeholder relationships.
- Support the induction and onboarding of new doctors, including coordinating shadowing programmes and hospital introductions.
- Communicate staffing changes proactively and ensure continuity of service across all client sites.
- Assist in the management and resolution of client concerns, complaints, and service-related issues.
- Act as a primary point of contact for doctors within your portfolio, providing ongoing support and guidance.
- Deliver presentations and onboarding sessions for newly recruited doctors.
- Coordinate doctor allocations within standby and rota programmes.
- Manage contract renewals and extensions, encouraging retention and ensuring timely completion of documentation.
- Address doctor feedback, concerns, and grievances in collaboration with senior management teams.
- Work closely with the Medical Resourcing Team and external recruitment partners to coordinate doctor placements.
- Conduct suitability interviews with prospective doctors as required.
- Support the onboarding process by coordinating arrangements for doctors joining hospitals within your portfolio.
- Ensure smooth communication between recruitment, operations, hospitals, and medical professionals.
- Participate in the out-of-hours on-call rota, providing support and resolving urgent staffing issues when required.
- Assist in preparing operational reports and performance updates.
- Support client retention and business development initiatives by identifying opportunities during client interactions.
- Contribute to projects and operational improvements as directed by senior leadership.
- Maintain accurate records and ensure all relevant information is updated within company systems.
We're looking for someone who thrives in a fast-paced environment and enjoys building strong professional relationships.
You will ideally have:
- Previous experience in healthcare staffing, workforce planning, recruitment, operations, or account management.
- Excellent communication and relationship-building skills.
- Strong organisational and time management abilities.
- The ability to manage multiple priorities and work effectively under pressure.
- Experience handling sensitive conversations and resolving issues professionally.
- Strong administrative and IT skills, including experience managing databases and scheduling systems.
- A proactive, solution-focused approach with excellent attention to detail.
- A willingness to travel for client visits and participate in an out-of-hours on-call rota.
- Competitive salary and benefits package.
- Opportunities for professional development and career progression.
- A collaborative and supportive working environment.
- The chance to make a meaningful impact within healthcare service delivery.
- Exposure to a varied and rewarding role working with healthcare professionals and hospital partners.
If you are an organised and motivated professional with a passion for delivering exceptional client service and supporting healthcare professionals, we'd love to hear from you. Please call Toni on (phone number removed)
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