Member Liaison & Complaints Support Officer

Member Liaison & Complaints Support Officer
£19-£21 per hour | Full-time | Hybrid (1 day in London office)

We're working with a well-established professional membership organisation to find a Member Liaison & Complaints Support Officer to join their team on a temporary basis.

This role is an immediate start and will run until October this year - candidates need to be immediately available.

This is a great opportunity for someone who enjoys detail-driven administrative work, thrives in a structured environment, and is confident handling sensitive information with care and professionalism.

The role

You'll provide day-to-day administrative support across complaints and member liaison activity, helping ensure cases are handled efficiently, accurately, and in line with process. It's a busy and varied role where organisation, attention to detail, and clear communication are key.

Key responsibilities

• Providing administrative support across complaints and member liaison processes
• Logging complaints and Code of Conduct cases accurately on internal systems
• Maintaining trackers to monitor cases, actions, and deadlines
• Carrying out initial eligibility checks and escalating queries where needed
• Updating CRM systems with accurate and timely information
• Coordinating complaints panels, including scheduling via Microsoft Teams
• Liaising with internal and external stakeholders to confirm availability and attendance
• Preparing and distributing panel documentation
• Supporting panel meetings and ensuring records are maintained
• Managing and triaging a shared complaints inbox
• Supporting improvements to inbox processes and workflows
• Assisting with reporting, including quarterly updates on complaints activity
• Providing general admin support, including document management and case coordination

What we're looking for

• Previous experience in an administrative role within a busy, service-focused environment
• Strong organisational skills and the ability to manage multiple priorities
• High attention to detail, especially when handling sensitive or confidential information
• Confident using IT systems, including Microsoft Office, Teams, and CRM platforms
• Clear and professional communication skills
• A collaborative approach and willingness to support across the wider team

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.