Mental Health Ambulance Care Assistant
Service Care Solutions
📍 Burgess Hill, Sussex
🕒 Bank / Flexible Shifts (Ad hoc & ongoing rota)
About the Role
We are recruiting Agency Mental Health Ambulance Care Assistants to join our clients Safe Care Mental Health team based in Burgess Hill.
This is a rewarding and varied role supporting individuals with mental health needs during transport between healthcare and secure settings. You will work closely with multidisciplinary professionals to ensure safe, dignified, and person-centred care at all times.
Transfers are usually completed in two- or three-person crews, with occasional solo driving required depending on operational need.
Shift Patterns & Availability
- Rota issued weekly (rolling 2-week schedule)
- On average: 2 shifts available per day
- 7-day service (one rota):
- 4 on / 4 off rotation
- 07:00–19:00 / 10:00–22:00 / 08:00–20:00
- 5-day service (second rota):
- 09:00–17:00 / 06:00–14:00 / 08:00–16:00 / 10:00–20:00
Main Duties
- Working as part of a team to support the service user on board
- Taking responsibility for ensuring the vehicle is safely and responsibly driven
- Assisting service users with challenging behaviour and/or mental health illnesses
- Supporting challenging service users who may require physical intervention when necessary
- Working alongside police and other professionals to transport vulnerable service users between hospitals, homes, prisons, and medical/care settings including A&E, outpatient departments, and hospital wards
- Liaising with hospital staff and police to ensure safe conveyance of service users to and from places of safety
- Responsible for lifting, securing, and assisting service users in and out of the ambulance
- Transferring service users from beds to stretchers, chairs to chairs, or similar, both in and out of hospital and medical/commercial settings
- Completing safe and accurate handover of service users to appropriate staff on arrival at treatment centres/hospitals
- Ensuring the ambulance is kept safe, clean, and tidy at all times
What We’re Looking For
- Full manual UK driving licence (Desirable)
- Full UK Right to Work (NO SPONSORSHIP)
- Experience in care, security, prison, or public service environments
- Experience supporting individuals with mental health needs (HCA / Support Worker background essential)
- PMVA training (essential)
- Calm, considerate, and confident driver (no more than 6 penalty points)
- Strong communication skills in emotionally challenging situations
- Ability to build rapport with service users and remain patient-centred
- Team-focused with a collaborative approach
- Physically fit for patient handling, moving, and occasional restraint
- Able to problem-solve and identify changes in behaviour in demanding situations
What's on Offer
- Flexible bank shifts with ongoing rota availability
- Opportunity for block bookings once established
- Potential progression into dedicated driver roles
- Supportive multidisciplinary working environment
Compliance & Pay
- £14.24-£16.01p/h dependent on shift worked (PAYE inclusive of holiday pay)
- Full compliance required prior to placement
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